Krystal Gray

• Reduces customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
• Directs and supervises 5 employees involved in product inspection and quality control procedures.
• Enhances product quality by implementing inspection processes and providing comprehensive feedback to production teams.
• Oversaw department of 5 by supervising daily operations, providing technical support and coordinating personnel.
• Implements documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
• Establishes a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
• Facilitated effective communication between departments regarding product specifications, tolerances, and testing requirements.
• Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
• Established inspection equipment to meet quality control standards.
• Validated new methods and equipment to properly integrate improved strategies into quality control processes.
• Tracked quality issues with external customers, suppliers, and internal plant operations.
• Inspected products and worker progress throughout production.
• Reported production malfunctions to managers and production supervisors.

• Enhances customer satisfaction by providing efficient and accurate cash transactions.
• Provides friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
• Records cash and card payments in receipt book.
• Met customer needs through polite, friendly and attentive service.
• Assists Trainer with clients and modifies exercises.
• Keeps clients motivated through group discussions and fitness challenges.

• Trained new employees on company policies, procedures, and best practices for optimal performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency and overall effectiveness.
• Sequenced Ford Taurus and Explorer substrates that were tugged to the line for production
• Sequenced Ford Focus wires that I tugged to the line for production.
• Operated forklift truck to get product that was used for sequencing.

Assembler

• Utilized torque gun to drill screws into ignition panels on Taurus and Explorer production line

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Weighed product daily and made sure they met specifications
• Assisted with packaging special orders for customer
• Weighed trial product for new programs for customer

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.