KRYSTAL GREEN
Frisco City
Summary
I have been working in customer service for more than 15 years. I have worked in call centers for over 10 years where I took inbound calls as well as inbound chats from customers. I have also been in management role for 4 years, I have worked with companies where I had to troubleshoot cable tv, cellphones, answer billing questions as well as offer the current product. I have experience with excel, outlook and other reporting information.
Overview
14
14
years of professional experience
Work History
Coaching Partner
AllState
04.2025 - Current
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
CUSTOMER SERVICE REP
T-MOBILE
08.2017 - Current
- I am responsible for taking inbound calls from all sorts of customers
- I am to help troubleshoot any issues with the device, answer billing questions as well as offer new product
- I am a senior rep and a top performer
Coaching Partner
AllState
04.2023 - 02.2024
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Collaborated with colleagues and support staff to maximize team efficiency.
CUSTOMER SERVICE REP/ MANAGER
SITEL- Georgia
07.2015 - 08.2017
- I was responsible for my team metric’s as well as complete their daily timecards
- I was responsible for listening and monitoring their calls
- I was also responsible for creating weekly coaching’s to go over metrics and performance
CUSTOMER SERVICE REP/ MANAGER
SITEL-ALABAMA
04.2011 - 06.2015
- I was responsible for my team metric’s as well as complete their daily timecards
- I was responsible for listening and monitoring their calls
- I was also responsible for creating weekly coaching’s to go over metrics and performance
Education
HIGH SCHOOL DIPLOMA - undefined
BRENTWOOD HIGHSCHOOL
06.2006
Skills
- A clear and confident telephone manner
- Experience working in a fast pace and busy inbound call/chat call center environment
- Ability to communicate with a wide range of customers
- Troubleshooting knowledge
- Ability to identify and act upon sales opportunities
- Operations management
Timeline
Coaching Partner
AllState
04.2025 - Current
Coaching Partner
AllState
04.2023 - 02.2024
CUSTOMER SERVICE REP
T-MOBILE
08.2017 - Current
CUSTOMER SERVICE REP/ MANAGER
SITEL- Georgia
07.2015 - 08.2017
CUSTOMER SERVICE REP/ MANAGER
SITEL-ALABAMA
04.2011 - 06.2015
HIGH SCHOOL DIPLOMA - undefined
BRENTWOOD HIGHSCHOOL
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