Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager

Krystal Guerrero

Albuquerque,NM

Summary

Dynamic Store Manager with a proven track record at RackRoom Shoes, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and innovative merchandising strategies, driving revenue growth. Skilled in inventory control and cash management, fostering a positive work environment that promotes employee engagement and retention.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

12
12
years of professional experience

Work History

Store Manager

RackRoom Shoes
03.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.


Manager

Ross Dress for Less
07.2016 - 03.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Department Supervisor

World Market
02.2014 - 06.2016
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 50 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Built and designed large displays weekly to promote specific products.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.

Education

High School Diploma -

Snyder High School
Snyder, TX
05-2010

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Store merchandising
  • Cash management
  • Inventory control

Accomplishments

  • Achieved the 25 national store ranking within 1 years.
  • Collaborated with team of 50 in the development of rebuilds of new rackroom locations throughout the US
  • Increased sales by 75% by coaching department managers on new merchandising standards.

Timeline

Store Manager

RackRoom Shoes
03.2018 - Current

Manager

Ross Dress for Less
07.2016 - 03.2018

Department Supervisor

World Market
02.2014 - 06.2016

High School Diploma -

Snyder High School

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Krystal Guerrero