Microsoft Office ( word, Excel, outlook, one note)
Krystal Haarmann
Customer Service Representative
Prescott Valley,AZ
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Server
Cracker Barrel Restaurant
Prescott Valley, AZ
01.2022 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Increased beverages sales 90%.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Answered customers' questions, recommended items and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
BHT/Residential Manager
DecisionPoint
Prescott, AZ
09.2021 - 12.2021
- Facilitated on-site activities, support groups and outings for clients.
- Searched resident belongings prior to and during stays.
- Conducted client rounds every 30 minutes to check on residents.
- Prepared and submitted daily client reports to management.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Performed client intake procedures according to internal standards for new admissions.
- Taught clients how to complete basic household chores and prepare food.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
General Manager
Canyon King
Page , AZ
06.2016 - 05.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Set clear expectations and created positive working environment for employees.
- Supervised restaurant team of 25 employees. Including kitchen staff, bartenders, dishwashers, bussers, hostess/host, servers and janitorial
- Maintained facility and grounds to present positive image.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Personal Assistant
DT CAP
Page , AZ
02.2013 - 01.2015
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
Education
GED -
Coconino County Community College
Page, AZ 02.2007 - 02.2007
Some College (No Degree) - AZ Licensed Esthetician
Skin & Makeup Institute of Arizona
Peoria, AZ 09.2011 - 09.2012
Skills
Complaint resolution
Sales expertise
Recordkeeping strengths
Training development aptitude
Receiving support
Administrative support
Passion for customer satisfaction
Food service background
Conflict resolution techniques
Operations management
Point of Sale (POS) system operation
Food preparation and safety
Performance improvement
Marketing and advertising
Budgeting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
I have great people skills, problem solving skills. I enjoy a fast paced work environments with the opportunity to learn and grow. I have extensive computer and software knowledge. In addition, i am familiar with various POS systems. I am up to take on any task and would be a great addition to any company.
Software
Google Drive (Docs, forms, slides, sheets
Power point
Various email platforms
Certification
Serve Safe certified
Timeline
Server
Cracker Barrel Restaurant
01.2022 - 06.2022
Serve Safe certified
01-2022
BHT/Residential Manager
DecisionPoint
09.2021 - 12.2021
CPR Certified
08-2021
General Manager
Canyon King
06.2016 - 05.2019
Personal Assistant
DT CAP
02.2013 - 01.2015
AZ Licensed Aesthetician
05-2012
Some College (No Degree) - AZ Licensed Esthetician
Skin & Makeup Institute of Arizona
09.2011 - 09.2012
GED -
Coconino County Community College
02.2007 - 02.2007