Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Haddad

Orlando,Florida

Summary

Resourceful Project Manager with 4 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Recognized by the CEO for creating an amazing partnership with Chegg that led us to sign a 3-year contract with them. Leading this onboarding created an increase in our Take Rate for Automation, thus revenue increasing to about 43% in 2024.

Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.

Overview

13
13
years of professional experience

Work History

Project Manager

Asurion
07.2020 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Recognized by CEO for delivering the presentation on development and integrations setup for Solo Stove.
  • Onboarded Chegg, Solo Stove, and RBI with our Automation BOT which increased Revenue by 58%.
  • Increased sales by 25% with one of our clients MANSCAPED by taking on their international store brands.
  • Planned, designed, and scheduled phases for large projects.
  • Created views, tags, and trigger rules within Zendesk and Gorgias.
  • Pulled reports and created Pivot Tables to track our take rate for Chegg, Solo Stove, Princess Polly, Asurion Tech Tips, and RBI.
  • Increased our Automation ticket take rate for Chegg from 50% to 70% by incorporating LLM features.
  • Metrics monitored daily: CSAT, Take Rate, Audits, and Escalations.

Financial Assistant

Ucf Global Perspectives
01.2018 - 05.2020
  • Worked with the Director of Finance by conducting research, reporting and documentation.
  • Promoted in 4 months from Front desk receptionist to Fiscal Assistant to the Director of Finance.
  • Documented fiscal budget and established procedures for tracking expenses.
  • Revamped organization processes by auditing client checks and cash receipts.
  • Collected data to create 12 new account summary reports designed to track transactions, identify potential issues and create solutions.
  • Investigated daily variances and corrected errors to resolve discrepancies for the Master's Program for International Students Tuition.
  • Helped interview and onboard 4 new employees every 3 to 6 months.
  • Assisted with administration and operations of HR department.
  • Created deferment, billing and invoice contracts for the Saudi Arabia Embassies.
  • Performed vendor filing for the BCC Program.
  • Typed and submitted correspondence, memos, drafts and emails to International Embassies, students, and other UCF departments.
  • Completed financial forms such as I9, W4 and W9, and maintained permanent records.
  • Input financial data and produced reports using Infostar, Viewstar and Peoplesoft.

Lead Certified Pharmacy Technician

CVS Pharmacy
11.2011 - 12.2017
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Interviewed and onboarded 10 employees.
  • Collected co-payments or full payments from customers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured, and compounded medications following standard procedures.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

Master of Arts - International Business

University of Florida
12.2021

Bachelor of Arts - Business Administration With Human Recources

Purdue University - North Central
Westville, IN
12.2019

Skills

  • Salesforce
  • Zendesk
  • Lucid Chart
  • Gorgias
  • Salesforce
  • PeopleSoft
  • Workday
  • Hubspot
  • Project Scheduling
  • Project planning and development
  • Project Management

Timeline

Project Manager

Asurion
07.2020 - Current

Financial Assistant

Ucf Global Perspectives
01.2018 - 05.2020

Lead Certified Pharmacy Technician

CVS Pharmacy
11.2011 - 12.2017

Master of Arts - International Business

University of Florida

Bachelor of Arts - Business Administration With Human Recources

Purdue University - North Central

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Krystal Haddad