Krystal Haeseker
Franklinton,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manage
Sodexo UNC Rex Hospital
08.2021 - Current
- Increase team productivity by implementing streamlined processes and effective communication strategies for 2 departments.
- Achieve departmental goals by developing and executing strategic plans and Key performance metrics.
- Attained consistent patient satisfaction scores in the 85th percentile and turn around time 60 min or less for EVS and 15 min or less for Patient Transport.
- Enhance customer satisfaction by resolving concerns promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Collaborate with cross-functional teams to develop comprehensive contract strategies aligned with company objectives and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation on a team of over 35 employees.
- Implemented data-driven strategies to identify areas for improvement in team performance, leading to increased productivity levels by 6%
- Hands on EVS tasks and Transporting patients to insure clients expectations are met during busy times.
Linen Utilization Manager
Hospital Housekeeping Services
06.2020 - 08.2021
- Enhanced patient care by conducting thorough utilization reviews and coordinating with healthcare providers.
- Analyzed data from utilization reports, identifying patterns and opportunities for cost savings without compromising patient care quality.
- Reduced linen usage by 10% with a cost saving of over 45 thousand dollars
- Collaborates, consults, plans, and educates linen users by designing and conducting linen education and training as needed
- Served as a liaison between clinical staff, administrative personnel, and external stakeholders for all matters related to utilization management, facilitating clear communication across all parties involved.
- Attends meetings and training session and heads a inter hospital committee.
Guest Services/Registration
UNC Rex Hospital
06.2018 - 06.2020
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Answer phone calls on patient up-dates and Directions.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
Team Leader
UNC Rex Hospital
01.2017 - 06.2020
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders by collaborating with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members fostering a positive and collaborative work environment and developed the team through targeted coaching sessions for a team of over 45 members.
- Hands on Transporting patients to ensure customer satisfaction and patient safety.
General Manager
My sewing shoppe
09.2010 - 08.2020
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market sales of 10%
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses by 17% without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed training and education classes for customers.
Education
Associate of Science - Medical Office Management
Vance-Granville Community College
Henderson, NC06.2025
High School Diploma -
West Babylon Senior High School
West Babylon, NYSkills
- Contract Management
- Strategic Planning
- Operations Oversight
- Team Leadership
- Key Performance Indicators
- Negotiation and Conflict Resolution
- Hiring and Training
- P&L Management
- Staff Supervision
- Customer Relationship Management
- Deadline-Oriented
- Adaptability
Certification
Basic life support (BLS)
OSHA 10-Hour Safety Course
Stericycle Certification
Timeline
Manage
Sodexo UNC Rex Hospital
08.2021 - Current
Linen Utilization Manager
Hospital Housekeeping Services
06.2020 - 08.2021
Guest Services/Registration
UNC Rex Hospital
06.2018 - 06.2020
Team Leader
UNC Rex Hospital
01.2017 - 06.2020
General Manager
My sewing shoppe
09.2010 - 08.2020
Associate of Science - Medical Office Management
Vance-Granville Community College
High School Diploma -
West Babylon Senior High School
Basic life support (BLS)
OSHA 10-Hour Safety Course
Stericycle Certification
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