Krystal Hager

Dynamic professional with extensive experience in customer support and process optimization at Snyder Air Conditioning. Proven track record in complaint resolution and staff training, enhancing service quality and efficiency. Adept at utilizing database management to streamline operations, fostering collaboration across teams to achieve outstanding results in service delivery.

Experienced with managing high-volume customer interactions and resolving complex issues. Utilizes strong understanding of customer service principles to ensure satisfaction and loyalty. Track record of effective communication and team collaboration, leading to successful outcomes.

Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.

Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.

Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.

Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.

• Supervised team of 20 plus staff members.
• Achieved number one stats by introducing simple for call center tasks.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Collaborated with team of 10 in the development of [Project name].
• Documented and resolved client issues which led to multiple sources of revenue.
• Achieved top inbound sales in the region by completing each account with accuracy and efficiency.
• Achieved 99 percent client retention through effectively helping with escalated accounts.
• Resolved product issue through consumer testing.