Krystal Haynes
Pembroke Pines,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Leasing Consultant/Front Desk Receptionist
BH Management
05.2023 - Current
- Verified prospects incomes and other information before accepting lease applications.
- Increased resident satisfaction by promptly addressing concerns and resolving issues.
- Connected and closed prospective leads via telephone, email and in-person.
- Stayed on top of issues arising before, during and after move in date
- Maintained clean, current records with strong data entry and verification skills.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
PT Assistant Property Manager
Town Park Crossing
07.2021 - 01.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in maintenance, and other support services.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Completed final move-out walk-throughs with residents to identify required repairs.
- Oversaw monthly collections and maintained high payment rates
Sr Leasing Consultant
BH Management
07.2014 - 12.2020
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Greeted clients, showed apartments, and prepared leases.
- Maintained strong relationships with other industry professionals such as real estate agents and brokers to increase property exposure and facilitate referrals.
- Facilitated smooth move-in experiences for new residents by coordinating lease preparation, unit preparation and providing clear communication throughout the process.
- Distributed and followed up on tenant renewal notices.
- Maintained detailed records of all leasing transactions, ensuring accurate documentation and adherence to legal requirements.
- Trained new leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
Education
Associate of Arts - Health Administration
Broward College
Fort Lauderdale, FL05.2022
Skills
- Creative Problem-Solving
- Relationship Building
- Interpersonal Relations
- Administrative Support
- Data Entry
- Customer service-focused
Timeline
Leasing Consultant/Front Desk Receptionist
BH Management
05.2023 - Current
PT Assistant Property Manager
Town Park Crossing
07.2021 - 01.2022
Sr Leasing Consultant
BH Management
07.2014 - 12.2020
Associate of Arts - Health Administration
Broward College