Krystal Helzer
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To help my career grow and learn new skills along the way.
Overview
22
22
years of professional experience
Work History
Senior Patient Access Representative
Adventist Health Sonora
10.2008 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
Laser Technician
Dr. Gary Hall Office
04.2015 - 10.2015
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Built strong relationships with customers to drive repeat business.
- Performed LASER therapy.
- Developed X-Rays.
- Made new charts.
- Input patient information into the electronic medical record (EMR)
- Checked in and out patients to their appointments.
Patient Coordinator
Alliance Imaging Technology Mobile MRI, PET, CT
01.2005 - 07.2008
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Roomed Patients
- Set the exam rooms up for the technicians.
- Entered patient information into the electronic medical record (EMR).
- Traveled to multiple locations throughout central California.
- Worked with multiple hospitals.
Courtesy Clerk/ Cashier
Sierra Hills Market
06.2001 - 01.2005
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Therapeutic Health Technician -
Kaplan College
Modesto, CA06.2014
No Degree - General Education
Columbia College
Sonora, CAHigh School Diploma -
Bret Harte Union High School
Altaville, CA06.2003
Skills
- Registration and Admissions
- Scheduling Diagnostic Procedures
- Training Coordination
- Registration Management
- Referral Coordination
- Patient Registration
- Phone and Email Etiquette
- Customer Service
- Appointment Scheduling
- HIPAA Compliance
- Multitasking and Organization
- Medical Terminology
- Money Handling
- EMR
- Patient Check-In
- Problem-Solving
- Insurance Verification
Timeline
Laser Technician
Dr. Gary Hall Office
04.2015 - 10.2015
Senior Patient Access Representative
Adventist Health Sonora
10.2008 - Current
Patient Coordinator
Alliance Imaging Technology Mobile MRI, PET, CT
01.2005 - 07.2008
Courtesy Clerk/ Cashier
Sierra Hills Market
06.2001 - 01.2005
Therapeutic Health Technician -
Kaplan College
No Degree - General Education
Columbia College
High School Diploma -
Bret Harte Union High School
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