Krystal Hernandez
Bloomfield,NJ
Summary
Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
4
4
years of professional experience
Work History
Universal Banker
Columbia Bank
06.2023 - Current
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Educated customers about the features of different types of bank accounts available.
- Answered telephone inquiries regarding account balances, fees or general information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Modified, opened and closed customer accounts.
- Verified amounts and integrity of every check or funds transfer.
- Processed general ledger tickets for expenses and fee income.
- Achieved or exceeded personal sales goals on consistent basis.
- Determined whether members met eligibility requirements for new services.
Assistant Manager
Apple Gate Farm Ice Cream
03.2020 - 05.2023
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Associate Degree in Medical Billing And Coding -
Eastwick College
Nutley, NJ07.2020
Skills
- Microsoft Office
- Multitasking and Organization
- Team Building and Leadership
- Customer Service Management
- Employee Supervision and Motivation
- Positive Attitude and Energetic
- Listening Skills
- Dual Control Vaults
- Bank Sales
- New Account Setup
- Customer Service
- Products and Services Knowledge
- Teller Support
- Account Closing Process
- Money Transfers
- Opening Accounts
- Cash Handling
Volunteer
- YMCA Volunteer- August 2023
- Passaic County CASA for Children- November 2023
Timeline
Universal Banker
Columbia Bank
06.2023 - Current
Assistant Manager
Apple Gate Farm Ice Cream
03.2020 - 05.2023
Associate Degree in Medical Billing And Coding -
Eastwick College
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