Krystal Hernandez
Van Nuys
Summary
Results-driven Director with a strong track record of leading high-performing teams and optimizing operational efficiencies. Expertise in executing housing placements and managing multiple programs to achieve substantial growth. Skilled in fostering collaboration and delivering impactful results through effective leadership and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Inside Safe
Hope the Mission
03.2024 - Current
- Provide direct management of Program Managers as well as provide guidance for Assistant program managers, Program Coordinators, and staff. Analyze program reports and numbers to identify trends and make projections or recommendations for program modification. Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth.
- Work with Program Managers to ensure that participants are getting document ready in a timely manner, as well as support with landlord engagement and negotiations.
- Respond to emergency and priority situations such as safety and security measures. Resolve grievances and troubleshoot incidents. Oversee implementation of program policies and procedures. Ensure overall policies, procedures, and practices are in line with respective funding sources and with HTM’s goals and values.
- Make sure the programs are effective and deliver desired outcomes by meeting performance targets.
- Ensure program is operating within budget.
- Work collaboratively with the management team and other HTM leadership to build strong relationships with county, city, and government entities and funders. Represent HTM at government and public meetings. Network with local stakeholders to develop and maintain working relationships. Work collaboratively with the HTM management team to develop and implement strategies for communication as it pertains to programs and HTM’s presence in the area. Educate, network, and represent HTM to local agencies, coalitions, services agencies, chambers of commerce, business improvement districts, neighborhood groups, law enforcement, city and county governments, residents, and other organizations. Represent HTM as the main point of contact for all aspects related to Coordinated Entry in the designated region.
Housing Navigator Manager
LA Family Housing
03.2022 - 03.2024
- Provides clinical and administrative individual supervision and guidance to team members
- Assists Assistant Directors and Director of Housing Navigation with the development and implementation of program procedures, policies, and protocols
- Responds to identified Participant concerns and grievances
- Facilitates Participant Wrap Meetings to review a household’s goal progress, needs, and barriers
- Intervenes and provides support to staff when participants are experiencing crisis, immediate need, or emergencies (e.g. child abuse reporting, assessing for suicidal or homicidal risks or threats, etc.)
- Ensures staff accountability to meet identified administrative deadlines and program deliverables
- Serves as an agency representative at professional and community meetings, such as working/planning groups, coalitions, etc., and attends various community meetings as directed by supervisor
- Participates in agency Management Development trainings, and external opportunities to assist with professional, supervisory and leadership development
- Coordinates with Regional Coordinating Subcontractor Agencies and Partners to ensure consistent and accurate dissemination of information, provision of services, and adherence to program requirements
- Reviews, audits, and submits program rental assistance requests for Participants moving into permanent housing for approval; complete and submit timely invoices and reports
Housing Navigator
LA Family Housing
03.2021 - 03.2022
- Conduct Initial Meeting and Assessment for each participant accessing services to build rapport and relationship while evaluating participants’ housing needs, history, barriers, and available services and support
- Develop and engage participant in a concrete and tailored Housing Stability Plan for each client to determine appropriate permanent housing intervention and service needs
- Complete and follow up with Interim Housing referrals to Managers for families that have been identified as needing immediate shelter. Complete subsequent Interim Housing extensions.
- Document all Participant interactions through Case Notes using clinical documentation and HIPAA standards, and maintain timely, thorough, and accurate records for reporting purposes in HMIS database
- Adhere to Data and Compliance expectations regarding directives that include maintaining complete Participant files
- Engage and assist clients with applying for permanent subsidy or low-income housing assistance programs including, but not limited to, Section 8 certification, EHAP, and CalWorks Homeless Move-In Assistance Program
Education
Sociology , BA -
CALIFORNIA STATE UNIVERSITY OF NORTHRIDGE
Northridge, CA05.2017
Skills
- Cultivating strong partnerships
- Strategic planning
- Strong verbal and written communication
- Strategic decision-making
- Crisis response
Certification
- CPR Certification
- Driver's License
Timeline
Director of Inside Safe
Hope the Mission
03.2024 - Current
Housing Navigator Manager
LA Family Housing
03.2022 - 03.2024
Housing Navigator
LA Family Housing
03.2021 - 03.2022
Sociology , BA -
CALIFORNIA STATE UNIVERSITY OF NORTHRIDGE