Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Hill

South Webster,OH

Summary

Proven leader in enhancing operational efficiency and customer satisfaction at Synovus Bank, adept at staff training and development alongside expert relationship building. Streamlined processes, resulting in a notable increase in client base and satisfaction. Specializes in sanitation standards and financial compliance, ensuring top-notch service and regulatory adherence.

Overview

27
27
years of professional experience

Work History

Food Service Director

Bloom Vernon Local Schools
10.2011 - Current
  • Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
  • Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
  • Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
  • Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for students.

Commercial Banker/Personal Banker

Synovus Bank
09.1997 - 08.2011
  • Played an integral role in the implementation of new technology platforms aimed at improving customer experience and streamlining internal processes.
  • Proactively sought out feedback from clients and peers to identify areas for improvement, both individually and within the broader commercial banking team.
  • Delivered engaging presentations at community events and conferences to raise brand awareness among potential commercial banking clients.
  • Managed a diverse portfolio of commercial clients, ensuring optimal financial performance and risk mitigation.
  • Expanded the bank''s client base through strategic networking, business development initiatives, and targeted marketing efforts.
  • Ensured compliance with all federal and state regulations, conducting thorough due diligence on each transaction.
  • Coordinated closely with branch managers to identify opportunities for collaboration and cross-referrals within local markets.
  • Increased client satisfaction by providing tailored financial solutions and expert advice on commercial banking products.
  • Developed strong relationships with clients by maintaining consistent communication and providing personalized service.
  • Mentored new hires within the department by sharing best practices related to sales techniques, relationship management skills, and compliance procedures.
  • Enhanced cross-selling efforts by collaborating closely with other departments including retail banking, investment services, and wealth management divisions.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Provided advice on different bank products and financial options.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Discussed financial options with clients and provided informed suggestions.
  • Networked to identify potential new clients and expand geographic territories.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.

Fiscal Clerk

Village Of South Webster
11.2011 - 12.2020
  • Served as point-of-contact for internal and external auditors, providing necessary documentation and answering queries promptly.
  • Provided exceptional customer service when addressing inquiries from both internal staff members and external parties.
  • Assisted in budget planning and monitoring, ensuring efficient allocation of resources.
  • Supported the implementation of new accounting software, facilitating a smooth transition for the department as a whole.
  • Expedited month-end closing activities through diligent preparation of journal entries and account reconciliations.
  • Improved financial accuracy by reviewing and reconciling accounts on a regular basis.
  • Enhanced fiscal record-keeping by organizing and maintaining accurate files for all transactions.
  • Strengthened internal controls by identifying weaknesses in existing systems and recommending improvements.
  • Delivered monthly reviews to finance leadership to explain performance.
  • Assisted with payroll processing, ensuring timely disbursement of funds to employees according to company policy.
  • Monitored grant expenditures, ensuring funds were used efficiently and within guidelines set forth by funding agencies.
  • Maintained a high level of confidentiality, protecting sensitive financial information from unauthorized access or disclosure.
  • Supported the development of annual budgets by supplying accurate historical data for forecasting purposes.
  • Developed, implemented and maintained internal standards, processes and routines based on group requirements.
  • Contributed to effective cash management by accurately recording deposits and disbursements.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Matched purchase orders with invoices and recorded necessary information.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using Software.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Inspected account books and recorded transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Entered figures using 10-key calculator to compute data quickly.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.

Education

Basic Studies

University of West Georgia
Carrollton, GA

Academic - Academic Studies

Carrollton High School
Carrollton, GA
05.1991

Skills

  • Ordering and Purchasing
  • Staff Training and Development
  • Sanitation Standards
  • Staff Leadership
  • Food presentation
  • Food Safety Compliance
  • Staff Supervision
  • Meal Planning
  • Inventory Management
  • Quality Assurance
  • Allergen awareness
  • Policy Implementation
  • Menu development
  • Waste Reduction
  • Health Inspections
  • Nutrition knowledge
  • Portion Control
  • Cost Control
  • Portioning
  • Policy Development
  • HACCP Protocols
  • Problem-Solving
  • Customer Service
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Critical Thinking
  • Money Handling
  • Safe Food Handling
  • Relationship Building
  • Calm and Pleasant Demeanor
  • Scheduling Staff
  • Employee Supervision
  • Delegating Assignments and Tasks
  • Work Planning and Prioritization
  • Supply Ordering and Management
  • Monitoring Food Preparation
  • Coaching and Mentoring
  • Conflict Resolution
  • Recruitment and hiring
  • Operations Management
  • Kitchen equipment operation and maintenance
  • Scheduling
  • Quality Control
  • Training and Onboarding
  • Building Maintenance
  • Cost controls
  • Managing Deliveries
  • Purchasing
  • Anticipating Problems
  • Menu Pricing and Writing
  • Health Code Compliance
  • Sanitation
  • Kitchen staff coordination
  • Fire Safety Regulations
  • ServSafe Food Manager
  • ServeSafe Manager

Timeline

Fiscal Clerk

Village Of South Webster
11.2011 - 12.2020

Food Service Director

Bloom Vernon Local Schools
10.2011 - Current

Commercial Banker/Personal Banker

Synovus Bank
09.1997 - 08.2011

Basic Studies

University of West Georgia

Academic - Academic Studies

Carrollton High School

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Krystal Hill