KRYSTAL HILTON MSN, BSN, RN
Greenville,RI
Summary
Experienced nursing executive with strong track record in healthcare leadership and patient care management. Skilled in strategic planning, policy development, and driving quality improvement initiatives. Strong focus on team collaboration, ensuring reliable performance and adaptability to changing needs. Skilled in developing and implementing effective teaching strategies, fostering collaborative environment, and adapting to changing needs. Expertise in patient care, curriculum design, and staff development. Known for reliability, strong communication skills, and results-driven approach.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Chief Nursing Officer/Chief Operating Officer
Brown University Health - Morton Hospital
01.2019 - Current
- Responsible for 35 direct reports and additional 600FTEs.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Created a professional, high performing nursing service focused on patient satisfaction, staff engagement, and clinical outcomes
- Facilitated increase in employee engagement scores on Culture of Safety survey from 2.84 to 3.88 on a scale of 1-4
- Implemented I-Round technology to facilitate Nurse Leader Rounding to assist in overall improvement of 'Communication with Nurses' and 'Teamwork' on Press Ganey survey to the 85th percentile in 2024
- Implemented interdisciplinary throughput committee and saw reduction in door to doc time by 25%, LWBS to 3.7%
- Managed division budget to align staff and resources to create positive margin, eliminate contract labor, and reduce overtime. Reduction in overtime and premium pay by 30% through establishment of RN residency and transitional programs.
- Served on committees focused on improving healthcare delivery at both the organizational level as well as within the broader industry context.
- Ensured compliance with regulatory requirements through regular audits, policy updates, and ongoing education for staff members.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Drastically reduced employee turnover by developing comprehensive talent management and employee engagement strategy, from 27.4% to 7% over the past 3 years through the use of residency and transition programs for new and current staff.
- Reduction of outside vendor contracts for PICC lines and dialysis with reduction of contracted fees of $300K annually
- Implemented an in-house dialysis program via Tablo and vascular access team, creating a reduction in contracted fees by over $200K annually
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities. Proactive surgeon recruitment and establishment of hospital-based GI group resulted in growth in OR volume by 35% 2020-2024 and growth in Endoscopy volume by 200% 2020-2024.
- Established collaborative union relationships through development of shared governance and integration of staff in structured councils
- Designed and implemented standards of care for nursing and patient care.
- Provided direct nursing care to patients when personnel was short-staffed.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Enhanced staff development through comprehensive training programs and mentorship initiatives.
Interim Patient Care Director of ICU
MORTON HOSPITAL
12.2018 - 04.2019
- Responsible for the management of the Intensive Care Unit and supervision of 28 employees
- Responsible for budget planning, block utilization, and resource management
- Co-chair of the Critical Care Committee
- Engaged staff in Quality Improvement Project focused on decreased use of foley catheters in the ICU
- Attend and facilitate monthly staff meetings
- Ensured staffing and scheduling guidelines were met through implementation of attendance policies standards
- Edited, processed and approved Kronos time management each pay cycle ensuring accuracy
- Implemented best hiring practices through incorporation of a peer interviewing process with the staff
- Streamlined workflow processes for increased efficiency in patient care delivery and overall hospital operations.
- Managed complex cases efficiently by collaborating with multidisciplinary teams to develop tailored treatment plans for each individual patient.
- Championed patient advocacy efforts by actively addressing grievances and implementing corrective actions when necessary.
Director of Professional Practice and Development
MORTON HOSPITAL
09.2017 - 12.2018
- Responsible for the oversight of the Education and Professional Development department
- Supervision for 4 direct reports
- Led hospital's new Meditech 6.15 implementation
- Provided structure and guidance and executed comprehensive training plan for nursing staff
- Partnered with and employed tactics to hardwire hourly patient rounding, employee rounding, communication boards, pain management, nurse responsiveness, quietness at night, discharge information, as well as medication communication
- Established the Nurse Preceptor Program and New Grad Nurse Residency Program
- Initiated and chaired the Code Blue Committee and facilitated monthly mock codes with debriefing sessions to improve patient outcomes
- Partnered with Quality Department to provide Joint Commission Readiness training to the nursing staff
- Spearheaded the program development, policies, order sets and staff education for the new Thoracic and Vascular Surgery at Morton Hospital
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Championed a culture of lifelong learning within the organization by actively participating in ongoing professional development opportunities both locally and nationally.
- Maximized learner engagement by utilizing various teaching strategies, including simulations, case studies, group activities, and interactive lectures.
- Implemented quality improvement initiatives within the Nursing Education department, continually enhancing the delivery of educational services to staff and ultimately benefiting patient care.
- Served as a subject matter expert in various areas of nursing practice, providing valuable input on curricular decisions and resource allocation.
Clinical Coordinator-Telemetry
STURDY MEMORIAL HOSPITAL
12.2013 - 09.2017
- Assumed charge nurse role of 40 bed busy surgical/ telemetry floor
- Responsible for peer development of staff and mentoring
- Participated in quality improvement activities, presented DKA at nursing grand rounds, taught the New Graduate Residency Program classes
- Responsible for payroll and performance evaluations
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency.
ICU/Open Heart Staff Nurse
LANDMARK MEDICAL CENTER
01.2007 - 01.2013
- Assumed charge nurse duties; bed assignment, patient flow, fielding patient complaints
- Implement patient care for two critically ill ICU patients
- Administer sedation and assist physicians with bedside procedures
- Assumed care on the ventilated patient, patients with PA catheters, and dialysis patients
- Cared for the post op cardiac cath patient and CABG patient
- Created Critical Care Orientation Guide and Checklist for new orientees
- Held position on the Protocol and Policies committee
ICU/Emergency Room Staff Nurse
MORTON HOSPITAL
01.2005 - 01.2009
- Implement patient care for two critically ill ICU patients
- Monitor cardiac strips and patients on vasopressors
- Assumed care on the ventilated patient, patients with PA catheters, and dialysis patients
Med/Surg Staff Nurse
CAPE CORAL HOSPITAL
01.2003 - 01.2005
- Assigned to provide patient care for up to 6 surgical patients
- Assisted in the orientation of new staff members
- Played a role on the hospital Joint Commission committee and participated in chart reviews
Education
Master of Science - NURSING
Rhode Island College
Providence, Rhode Island01.2016
BACHELOR OF SCIENCE - Nursing
George Mason University
Fairfax, Virginia01.2003
Skills
- Clinical care
- Nursing staff management
- Patient care services coordination
- Patient safety
- Clinical expertise
- Quality improvement
- Clinical quality improvement
- Staff development
- Organizational skills
- Critical thinking
- Effective communication
Certification
- BLS
- ACLS
Affiliations
- Sigma Theta Tau
- American Nursing Association
Awards
2016, Florence Nightingale Award for nursing excellence
Timeline
Chief Nursing Officer/Chief Operating Officer
Brown University Health - Morton Hospital
01.2019 - Current
Interim Patient Care Director of ICU
MORTON HOSPITAL
12.2018 - 04.2019
Director of Professional Practice and Development
MORTON HOSPITAL
09.2017 - 12.2018
Clinical Coordinator-Telemetry
STURDY MEMORIAL HOSPITAL
12.2013 - 09.2017
ICU/Open Heart Staff Nurse
LANDMARK MEDICAL CENTER
01.2007 - 01.2013
ICU/Emergency Room Staff Nurse
MORTON HOSPITAL
01.2005 - 01.2009
Med/Surg Staff Nurse
CAPE CORAL HOSPITAL
01.2003 - 01.2005
BACHELOR OF SCIENCE - Nursing
George Mason University
Master of Science - NURSING
Rhode Island College
Similar Profiles
Taylor BlinkhornTaylor Blinkhorn
Registered Nurse at Brown University HealthRegistered Nurse at Brown University Health
Elise Varkonyi, R.PH. BCACP, CSP, CDOEElise Varkonyi, R.PH. BCACP, CSP, CDOE
Clinical Pharmacist, Ambulatory at Brown University HealthClinical Pharmacist, Ambulatory at Brown University Health
Jenna H KoswaskiJenna H Koswaski
Program Manager, Nursing Professional Development at Brown University HealthProgram Manager, Nursing Professional Development at Brown University Health