Krystal Howard

• Managed customer inquiries through phone and email communication.
• Collaborated with team to improve service delivery and response times.
• Provided excellent customer service to resolve customer complaints in a timely manner.

• Managed scheduling and deployment of security staff on-site.
• Conducted regular security audits and assessments.
• Implemented solutions such as encryption, antivirus software, firewalls. to secure data from external threats.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Answered alarms and investigated disturbances.
Issued security badges and visitor passes to all guests.
Continuously monitored security cameras and fire, building and alarm systems.
I have set up systems at my site to make reporting and record keeping simple and easy to use for all officers.
Have helped in the set up of temporary post orders and assisted in the training of officers.

• Prepared daily reports on guest requests and concierge activities.
• Developed relationships with local vendors and service providers to enhance guest experiences.
• Scheduled conference room and other reservations using proprietary software.

Successfully managed the activities of 15-20 team members in multiple locations. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Interviewed, hired and trained new quality Deli customer service representatives.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.

• Provided exceptional customer service to guests and visitors daily.
• Maintained a professional presence at the front desk area by adhering to dress code standards.
• Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.

• Managed daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored staff on best practices in customer service and product knowledge.
• Oversaw inventory management to maintain optimal stock levels and minimize waste.