Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Work Preference
Work Availability
Timeline
Barista
Krystal Hurtado

Krystal Hurtado

Houston,TX

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Host

Chili's Bar and Grill
Houston, TX
01.2023 - 02.2023
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Inspected dining areas for any damages or defects.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Provided excellent customer service by anticipating customer needs.
  • Resolved conflicts between customers when necessary.
  • Enforced all alcohol laws strictly while serving alcoholic beverages.
  • Balanced cash drawers at the end of each shift.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Assisted staff by serving food and beverages or bussing tables.
  • Directed patrons to lounges and waiting areas.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.

Team Member

Smoothie King
Houston, TX
03.2022 - 10.2022
  • Assisted customers with product selection and ordering process.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Greeted customers upon entering the store with friendly demeanor.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.
  • Monitored expiration dates on food items for freshness assurance.
  • Participated in training sessions for new employees when needed.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Built and maintained working relationships with peers and upper management.
  • Upheld high standards of productivity and quality in operations.
  • Looked for ways to go above and beyond job requirements.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.

Education

High School Diploma -

Jersey Village High School
Houston, TX
05-2024

Skills

  • Reservations Management
  • Server Support
  • Team Collaboration
  • Telephone reception
  • Strong interpersonal skills
  • Menu board art
  • Guest Relations
  • Front of House Organization
  • POS Software
  • Menu knowledge
  • Cleaning
  • Cash Handling
  • Product Knowledge
  • FLUENT IN [Spanish]
  • Training and mentoring
  • Sales and Marketing
  • Positive Attitude
  • Parts Labeling
  • Creativity and Innovation
  • Attention to Detail
  • Organizing Work Stations
  • Teamwork and Collaboration
  • Following Instructions
  • Clear Communication
  • Safety understanding
  • Quality Inspections
  • Collaboration and Teamwork
  • Goal Setting and Achievement
  • Area and Facility Cleaning
  • Flexible Schedule

Certification

  • Innovation & Entrepreneurship Certificate Program- Stanford University or Similar Institutions.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Affiliations

  • Artist (ceramics)

Work Preference

Work Type

Full TimePart Time

Location Preference

On-Site

Important To Me

Career advancementWork-life balanceTeam Building / Company RetreatsCompany Culture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Host

Chili's Bar and Grill
01.2023 - 02.2023

Team Member

Smoothie King
03.2022 - 10.2022

High School Diploma -

Jersey Village High School

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Krystal Hurtado