Summary
Work History
Skills
Education
Accomplishments
Hi, I’m

Krystal Brown Hurtado

Greenville,SC
Krystal Brown Hurtado

Summary

Adaptable Administrative Executive with a servant mindset, leveraging exceptional interpersonal skills and an innate ability to provide empathy and deliver immaculate customer service. Recognized for pioneering collaborative work environments and empowering teams to excel. Adept at optimizing administrative operations, streamlining processes, and enhancing organizational efficiency. Demonstrated success in leading high-impact initiatives, driving productivity, and fostering positive relationships. Known for a meticulous attention to detail and a commitment to delivering exceptional results. Seeking a role to apply my innovative leadership approach, leverage my strong interpersonal skills, and make a transformative impact within an organization committed to excellence in client satisfaction and operational excellence.

Work History

HUMBLE ABODE COLLECTION

ADMINISTRATIVE EXECUTIVE
11.2020 - 04.2023

Job overview

  • Managed office operations and handled logistics, scheduling, and travel arrangements for senior management
  • Liaised between departments to communicate project status and updates to project teams, stakeholders, and senior management
  • Supervised and kept projects on schedule by managing assignments, deadlines, adjusting workflows, and allocating resources
  • Ensured that project delivery met quality standards and that all project team members are aware quality expectations
  • Built, managed, and led teams through project demand, adapted to frequent changes, delays, and events

SPOTLESS BINS

ADMINISTRATIVE COORDINATOR
01.2018 - 11.2020

Job overview

  • Communicate with team members, stakeholders, and clients through email, phone, or in-person meetings
  • Provided administrative support and ensured that processes and procedures are followed
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
  • Completed multiple tasks simultaneously to optimize project completion while updating records and files to maintain compliance

CHICK-FIL-A

KITCHEN TEAM MEMBER
02.2020 - 10.2020

Job overview

  • Prepared and cooked food according to Chick-fil-A's standards while maintaining cleanliness and organization in the kitchen
  • Provided excellent customer service and resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business
  • Provided support to crew members, facilitating quick food preparation and delivery
  • Participated in ongoing training to improve cooking techniques, food safety, and customer service skills
  • Remained flexible and adaptable to changes in kitchen during peak business hours

GLO-FIN FINANCIAL

LOAN OFFICER
08.2014 - 12.2017

Job overview

  • Originated, reviewed, processed, closed, and administered customer loan requests using the 5C's of credit to determine eligibility
  • Established and nurtured professional relationships with senior-level attorneys and doctors to cultivate a robust network to generate referrals and leads
  • Demonstrated exceptional customer service by employing strong interpersonal skills, promptly addressing client inquiries, and displaying empathy
  • Collaborated cross-functionally with departments including underwriting and collections to deliver comprehensive training to staff members on policies and regulations
  • Supervised and empowered department team, actively facilitated day-to-day operations, provided support, and removed obstacles to enhance team performance

SKIN RENAISSANCE

CUSTOMER CARE ASSOCIATE
05.2009 - 07.2014

Job overview

  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Scheduled and managed spa appointments, ensuring efficient coordination and maximizing client satisfaction
  • Processed transactions and handled cash and credit card payments in accordance with spa policies and procedures
  • Promoted spa services, special offers, and packages to drive sales and increase client retention
  • Maintained a clean and organized facility, ensuring a welcoming ambiance for clients

Skills

  • Pioneering and Innovative Thinking
  • Team Empowerment and Development
  • Customer/Client-Centric Approach
  • Relationship Building and Networking
  • Strategic Communication and Problem Solving
  • Growth and Results-Driven Focus
  • Flexible and Adaptable
  • Office Administration
  • Continual Learning and Improvement
  • Organizational and Planning Efficiency

Education

Clayton State University
Morrow, GA

Bachelor of Science from Business Administration
2014

Union Grove High School
McDonough, GA

High School Diploma
2009

Accomplishments

  • Streamlined administrative procedures, resulting in improved accuracy and timeliness of documentation, saving 15-20 hours per week among staff
  • Oversaw daily operations, including budgeting, resource allocation, and performance management, resulting in operational cost savings
  • Spearheaded sales growth initiatives, resulting in a 11% increase in revenue within 4 months
  • Successfully managed and mentored a high-performing administrative team, leading to enhanced collaboration, increased productivity, and recognition of team members' achievements
  • Pioneered a positive work culture by implementing employee recognition programs and team-building activities, leading to improved team cohesion, increased productivity, and reduced turnover
  • Collaboratively identified and resolved operational roadblocks, resulting in optimized workflow processes reducing turnaround time and improved customer satisfaction
  • Expanded professional network by actively engaging in industry events, conferences, and networking opportunities, resulting in a dramatic increase in connections and strategic partnerships
Krystal Brown Hurtado