Hi, I’m
KRYSTAL COLLINS
Katy,TX
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Motivated professional with extensive experience in customer service, sales, and administrative tasks. Enthusiastic and highly developed communicator with outstanding skills in sustaining satisfactory relationships, complex problem-solving and conflict resolution. Offers skill with CRM systems paired with management, prioritizing, multi-task, quality assured inbound and outbound calls determined to contribute to company success.
Overview
16
years of professional experience
Work History
Sky High ExecutivesHouston, TX
Administrative Assistant
05.2019 - Current
Job overview
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Coordinated appointments, meetings and conferences.
- Responded effectively to sensitive inquiries or complaints
- Processed invoices for payment using accounting software applications.
- Conducted background checks and reference checks of prospective employees.
COPE Behavioral Services Inc.Hammond, LA
Clerical Office Assistant
03.2014 - 05.2019
Job overview
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Maintained filing systems for documents, records, and correspondence.
- Provided administrative support to management team as requested such as preparing presentations or memos.
- Performed data entry tasks such as entering new client information into database system.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating client information.
- Answered and directed incoming calls, providing basic information to callers.
- Assisted with scheduling appointments and meetings for staff members.
- Collected and coded various documents to prepare for filing, storage and processing.
- Greeted visitors upon arrival at the office and provided assistance as necessary.
- Proofread and corrected correspondence and reports for error-free documentation.
Brand Direct HealthMandeville, LA
Customer Service Specialist
01.2008 - 03.2014
Job overview
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed data entry of customer orders into the company's order management system.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Made outbound calls to obtain account information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Ensured compliance with all applicable laws related to consumer protection regulations.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Education
Colorado Technical UniversityColorado Springs, CO
MBA from Business Administration And Management
Skills
Customer Relations
Customer Service
Call Management
Product Knowledge
Data Collection
Executive Management Support
Clerical Support
Database Management
Quality Assurance
Office Administration
Multi-Line Telephone Systems
Account Management
Conflict Resolution
Document Control
Scheduling
Patient Scheduling
Data Entry
Inbound and Outbound Calling
Professional Telephone Demeanor
Office Equipment Proficiency
Filing
Bookkeeping
Insurance Eligibility Verification
Multi-Task Management
Microsoft Office
Critical Thinking
Workflow Optimization
Meticulous Attention to Detail
Typing Proficiency
Marketing
Exemplary work ethic
Correspondence composition
Order fulfillment
Staff education and training
Time management
Strategic planning
Verbal and written communication
Information security
OSHA compliance
Social media knowledge
Relationship building
Internal communications
Human resource laws
Business correspondence
Creative problem solving
POS systems expert
CRM
Strategic sales knowledge
Travel coordination
Sorting and labeling
Staff Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Administrative Assistant
Sky High Executives
05.2019 - Current
Clerical Office Assistant
COPE Behavioral Services Inc.
03.2014 - 05.2019
Customer Service Specialist
Brand Direct Health
01.2008 - 03.2014
Colorado Technical University
MBA from Business Administration And Management
Similar Profiles
Krystal CollinsKrystal Collins
Administrative Assistant at Sky High ExecutivesAdministrative Assistant at Sky High Executives
JOHN WALEGAJOHN WALEGA
Cafe Server at Sky High Trampoline ParkCafe Server at Sky High Trampoline Park
Ankur KumarAnkur Kumar
Operations Associate at Sky-high IndiaOperations Associate at Sky-high India
Mandy EdwardsMandy Edwards
Instructional Coach at Morton Ranch Elementary (Katy ISD)Instructional Coach at Morton Ranch Elementary (Katy ISD)
Miranda SoutherlandMiranda Southerland
Administrative & Event Assistant at Katy Independent School DistrictAdministrative & Event Assistant at Katy Independent School District