Summary
Overview
Work History
Education
Skills
Timeline

Krystal Jack

Lanham,MD

Summary

A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Continuum Global Solutions
Idaho City, ID
08.2020 - 04.2022
  • Supported customers with online billing, access, and account issues.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.
  • Used remote login tools to assist clients with technical and product questions.
  • Answered incoming calls and provided every customer with the highest level of professionalism and knowledgeable service.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Cashier

Shoppers Food
Bowie, MD
07.2018 - 05.2020
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.

Education

High School Diploma -

Samuel J. Tilden, Brooklyn, NY
07.2007

Skills

  • Customer Support Needs Assessment
  • Technical Troubleshooting
  • Windows XP/Vista
  • Call Center Operations
  • Multitasking and Prioritization
  • Troubleshooting Network Issues
  • Customer Service
  • Issue and Resolution Tracking

Timeline

Technical Support Representative - Continuum Global Solutions
08.2020 - 04.2022
Cashier - Shoppers Food
07.2018 - 05.2020
Samuel J. Tilden - High School Diploma,
Krystal Jack