Summary
Overview
Work History
Skills
Timeline
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Krystal Jackson

Atlanta,GA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level National Accounts position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Internal Sales Support Representative

TOTO USA Inc.
11.2021 - Current
  • Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
  • Streamlined support processes for increased efficiency and improved response times.
  • Collaborated with cross-functional teams to identify and resolve recurring product issues.
  • Developed knowledge base articles for common issues, reducing ticket volume and increasing self-help resources.
  • Trained new support representatives, ensuring a consistent level of service quality across the team.
  • Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
  • Assisted in the development of support policies, procedures, and guidelines to ensure consistency across the organization.
  • Participated in regular product training sessions to stay current on updates and enhancements.
  • Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
  • Analyzed support trends to identify areas for improvement, implementing changes for better service delivery.

Claims Associate

State Farm
01.2019 - 07.2021
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Affirmed or denied coverage fairly based on thorough investigations.
  • Interviewed policyholders to verify information and obtain additional details.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Checked level and type of coverage and evaluated contracts.
  • Followed up with customers on unresolved issues.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
  • Checked documentation for accuracy and validity on updated systems.

CSRIII

VESTA
02.2016 - 01.2019
  • Oversaw daily operations to ensure high levels of productivity.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Improved operations through consistent hard work and dedication.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Carried out day-day-day duties accurately and efficiently.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Adhered to social distancing protocols and wore mask or face shield at all times.

Skills

  • Policy understandings
  • Documentation review
  • Remote Support
  • Call center experience
  • Dispute Resolution
  • Live chat support
  • Organization
  • Email support
  • Escalation Handling
  • Employee Development
  • Teamwork and Collaboration
  • Performance Management
  • Problem-Solving
  • Conflict Management
  • Office Administration
  • Documentation skills
  • Excellent administrative abilities
  • Ability to compile data
  • Ability to archive files
  • MS Office
  • Self-motivated professional
  • Multitasking abilities
  • Analytical skills
  • Microsoft Office
  • Customer Service
  • Reading comprehension
  • Training & Development

Timeline

Internal Sales Support Representative

TOTO USA Inc.
11.2021 - Current

Claims Associate

State Farm
01.2019 - 07.2021

CSRIII

VESTA
02.2016 - 01.2019

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Krystal Jackson