Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Jimenez

San Antonio,TX

Summary

Well-organized Administrative Director with a 4 year background overseeing administration operations for multiple departments, including communications, purchasing, finance and logistics. Adept at developing policies and procedures in alignment with corporate objectives. Remarkable communication, analytical and time management abilities and strong ability to adapt to new changes.

Overview

9
9
years of professional experience

Work History

Administrative Director

Bonilla & Chapa, P.C.
03.2018 - Current
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Increased employee productivity through development of training programs and performance evaluations.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Provided valuable training and support to junior staff members as needed, fostering collaborative work culture that promoted professional growth for all team members.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Generated leads to meet and exceed revenue goals by identifying new clients.
  • Strengthened the firm's reputation by creating & managing the firm's Google listing and social media platforms, ensuring a 5 star rating online.
  • Provided exceptional customer service to legal clients, resulting in increased client understanding and reducing disputes by 58%.
  • Marketed to new doctors; Surgeons, MD's, Physical Therapists, Chiropractors, MRI Imaging Facilities, etc. and other networks related to personal injury law, such as Collision Shops.
  • Created search engine and social media pages for the firm's new location, maintaining SMM & content creation, while maintaining a 5 star review on the firm's online reputation.
  • Coordinated law firm events such as client appreciation luncheons and mixers to introduce firm's newest location.
  • Negotiated contracts and rates, securing favorable terms and cost savings for all involved.
  • Coordinated dinners for our doctors to build rapport.
  • Pre-litigation Case management; legal research, gathering information from witnesses and clients, collecting evidence to build legal file - police reports, client and witness information, ID's, auto & health insurance, photographic evidence of bodily injury and property damage, notarizing case related legal documents, setting up medical appointments for clients, drafting LOP's to doctor's offices. Discovery interrogatories to clients.
  • Remotely working since 2021, assisting paralegals and attorneys in litigation for personal injury cases.
  • Transcribing 2-3 pages of client responses for Discovery responses to average of 35-45 minutes.
  • Scheduling clients based on their schedules and managing time for both to complete required information.
  • Closed first Million dollar legal case by cold Google Ads lead created in first 3-6 months in 2018.

Account Executive

EMS Corporate
04.2016 - 03.2017
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Business door-to-door marketing and sales averaging at 75-100 houses daily.
  • Cold calling in and out of office.
  • Utilized SalesForce CRM Software
  • Built pipeline of 100 contacts cold and warm leads to maintain momentum for new business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Marketing Representative

Energy One
10.2015 - 02.2016
  • Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
  • Developed compelling marketing materials for product launches, resulting in heightened consumer interest and sales growth.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
  • Conducted market research for residential door-to-door marketing to identify trends and opportunities using sites such as Zillow & Realtor.com, informing strategic marketing decisions.
  • Sold 25K worth of energy efficient windows to new homeowner based on personable and friendly approach.

Education

High School Diploma -

Mary Carroll High School
Corpus Christi, TX
05.2005

Skills

  • Organizational Leadership
  • Document Management
  • Critical Thinking & Problem-Solving Abilities
  • Strong Work Ethic
  • Ability to work through high pressure & fast paced environment
  • Adaptability & Collaboration
  • Business operations knowledge
  • Customer service understanding
  • Time management
  • CRM Software
  • Administrative Management

Timeline

Administrative Director

Bonilla & Chapa, P.C.
03.2018 - Current

Account Executive

EMS Corporate
04.2016 - 03.2017

Marketing Representative

Energy One
10.2015 - 02.2016

High School Diploma -

Mary Carroll High School

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Krystal Jimenez