Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

KRYSTAL JOHNSON

Madison,WI

Summary

Well-qualified Talent Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Public Relations Director / volunteer

The Faith Place
12.2021 - Current
  • Developed brand media relations strategies that bolstered community awareness and knowledge.
  • Oversaw team of communications and media relations professionals with focus on achieving PR results.
  • Increased brand awareness through development and implementation of successful public relations campaigns.
  • Taught in-house employees strategies for successful internal and external communications.
  • Drafted speeches for company executives and advised on media talking points.

Virtual Assistant/Business Consultant

Krystal Clear Connection's LLC
10.2020 - Current
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided comprehensive virtual assistance and HR consultancy services to clients, offering strategic guidance and operational support to enhance their human resources functions. Increasing over 50 clients sales by 75%.
  • Led restructuring of organization internal processes, resulting in improved performance.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Conducted job analysis and market research to create accurate job descriptions, improving clarity in role expectations and aiding in attracting top talent.

Branch Manager

Park Bank
10.2021 - 04.2023
  • Foster a positive work environment by providing coaching, training, and mentorship to team members, resulting in improved employee engagement and a 40% reduction in staff turnover.
  • Assessed employee performance and developed improvement plans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Launched new training program to boost employee skills and staff retention rate.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.

Store Manager

PLS Financial Services
05.2019 - 10.2020

    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Assisted with hiring, training and mentoring new staff members.
    • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
    • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
    • Developed and implemented successful staff incentive programs to motivate employees.
    • Trained and guided team members to maintain high productivity and performance metrics.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
    • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Sales and Operations Manager

Axis Management
09.2015 - 12.2018
    • Shared feedback with internal departments to outline operational and training needs.
    • Performed routine quality control and assessment reviews to drive accuracy and compliance of applications.
    • Collaborated with management to define, document and implement new processes.
    • Assisted with pulling information and reporting for inquiries and reviews.
    • Collaborated with upper management to implement continuous improvements and exceed team goals.
    • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
    • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Branch Manager

Wisconsin Auto Title Loans
05.2015 - 05.2016
    • Assessed employee performance and developed improvement plans.
    • Met deadlines by proactively managing individual and team tasks and streamlining processes.
    • Engaged employees in business processes with positive motivational techniques.
    • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
    • Examined customer loan applications for loan approvals and denials.
    • Forecasted trends and recommended improvements based on financial risk analyses.

Assistant Human Resources Manager

Axis Management
09.2013 - 05.2015
  • Filed employee paperwork in compliance with state and federal regulations.
  • Managed employee compensation plans.
  • Entered information for 500 employees into Paycor.
  • Recruited top talent to maximize profitability.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Instructed senior leaders on appropriate employee corrective steps.

Education

Bachelor of Arts - Organizational Leadership, Emergency Management

The University of Wisconsin
Green Bay, WI
05.2021

Skills

  • Business Solutions
  • KPI Tracking
  • Client Service
  • Communications Strategies
  • Human Resources Knowledge
  • Staff Recruitment
  • Operations Management
  • Staff Supervision

Affiliations

Advocacy Co-Chair, ULGMYP; Board Member – KLJ Movement, Sun Prairie Library Board Member, Public Relations Director; TFP

Additional Information

Advocacy Co-Chair, ULGMYP; Board Member – KLJ Movement, Sun Prairie Library Board Member, DEI Advisory Board Member - Sun Prairie Library Board

Timeline

Public Relations Director / volunteer

The Faith Place
12.2021 - Current

Branch Manager

Park Bank
10.2021 - 04.2023

Virtual Assistant/Business Consultant

Krystal Clear Connection's LLC
10.2020 - Current

Store Manager

PLS Financial Services
05.2019 - 10.2020

Sales and Operations Manager

Axis Management
09.2015 - 12.2018

Branch Manager

Wisconsin Auto Title Loans
05.2015 - 05.2016

Assistant Human Resources Manager

Axis Management
09.2013 - 05.2015

Bachelor of Arts - Organizational Leadership, Emergency Management

The University of Wisconsin

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KRYSTAL JOHNSON