Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Johnson

Nacogdoches,TX

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

10
10
years of professional experience

Work History

Cashier

Walmart
Nacogdoches, TX
09.2022 - 10.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Remote Customer Service Representative

Verizon Wireless
Nacogdoches, TX
01.2024 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Cashier

Murphy USA
Nacogdoches, TX
03.2018 - 09.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Cashier Assistant Manager

H&Z Tobacco Stop
Nacogdoches, TX
06.2014 - 03.2018
  • Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
  • Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
  • Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
  • Analyzed sales data on a daily basis to identify areas of improvement.

Education

Angelina College
Lufkin, TX

Skills

  • Payment Collection
  • Payment Processing
  • Cash Register Operation
  • Drawer balancing
  • ID Verification
  • Cash Handling
  • Money Handling
  • Customer Assistance
  • Product Recommendations
  • Organizational abilities
  • Staff Training
  • Cleaning and sanitizing
  • Daily Reporting
  • Credit and cash transactions
  • Ordering and stocking
  • Cash Management
  • Customer service excellence
  • Complex Problem-Solving
  • Inbound and Outbound Calling
  • Data Entry
  • Account updating
  • Courteous demeanor
  • Clerical Support
  • Report Preparation
  • Process Optimization
  • Multi-line phone talent
  • Critical Thinking
  • Problem-solving abilities

Timeline

Remote Customer Service Representative

Verizon Wireless
01.2024 - 08.2024

Cashier

Walmart
09.2022 - 10.2024

Cashier

Murphy USA
03.2018 - 09.2022

Cashier Assistant Manager

H&Z Tobacco Stop
06.2014 - 03.2018

Angelina College

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Krystal Johnson