Krystal Johnson
Camden,NJ
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Leader
Two farms
Baltimore , MD
09.2022 - 05.2024
- Developed customer service strategies to ensure customer satisfaction and loyalty.
- Provided guidance to team members on resolving customer complaints quickly and efficiently.
- Ensured team compliance with policies, procedures and regulations related to customer service.
- Resolved escalated issues from customers in a timely manner, providing appropriate solutions.
- Maintained positive relationships with customers by responding promptly to inquiries and requests for assistance.
Housekeeper
Ivy stone senior living
Pennsauken, New Jersey
04.2019 - 08.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Maintained a clean linen closet by folding sheets neatly on shelves.
Overnight Shift Leader
Volunteers of America,
Camden , NJ
10.2016 - 06.2019
- Directed and supervised staff to ensure the efficient and effective operation of the overnight shift.
- Ensured all safety protocols were adhered to during night shifts.
- Provided support to team members in order to achieve maximum productivity.
- Trained new employees on procedures, policies, and safety regulations.
- Communicated with other departments regarding any issues or concerns that arose during the shift.
- Resolved conflicts between employees in a timely manner while maintaining professionalism at all times.
- Assisted management with scheduling staff according to workloads and availability.
Education
High School Diploma -
Ccts
Berlin, NJ06-2003
Skills
- Complaint resolution
- Retail store support
- Organization and recordkeeping
- Inbound call answering
- Service standard compliance
- Call center experience
- Promotional support
- Merchandise upselling
- Refunds processing
- Communication Skills
- Stress Tolerance
- Credit card payment processing
- Key holder experience
- POS systems expert
- Professional phone voice
Timeline
Customer Service Leader
Two farms
09.2022 - 05.2024
Housekeeper
Ivy stone senior living
04.2019 - 08.2022
Overnight Shift Leader
Volunteers of America,
10.2016 - 06.2019
High School Diploma -
Ccts