Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Empereon
03.2019 - 11.2023
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Tracked customer service cases and updated service software with customer information.
Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Caregiver
AZ Mentor Network
05.2017 - 09.2019
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
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