Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Jones

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Empereon
03.2019 - 11.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.


Caregiver

AZ Mentor Network
05.2017 - 09.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

Certification - Medical Assisting

Florida Career College
Online
10.2024

High School Diploma -

Evolution Academy
Spring, TX
05.2016

Skills

  • Data Entry
  • Scheduling
  • Appointment Scheduling
  • Microsoft Teams
  • Data Collection
  • Account Updating
  • Microsoft Outlook
  • Customer Service
  • Documentation

Timeline

Customer Service Representative

Empereon
03.2019 - 11.2023

Caregiver

AZ Mentor Network
05.2017 - 09.2019

Certification - Medical Assisting

Florida Career College

High School Diploma -

Evolution Academy
Krystal Jones