Hi, I’m
Krystal Jones
Wichita,KS
Overview
21
years of professional experience
Work History
Holiday Inn Express HotelWichita, Kansas
Guest Service Representative
04.2024 - Current
Job overview
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Resolved customer complaints in a timely manner.
- Updated customer database with new contact information as needed.
- Provided assistance with general inquiries from guests and employees.
- Verified visitor identification and contact details.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Kept records of room availability and guest accounts, manually or using computers.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Verified customer credit to establish payment method for accommodations.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
TelenetworkSan Antonio, TX
Customer Service Representative
07.2010 - 12.2011
Job overview
- Answered customer inquiries and provided accurate information regarding products and services.
- Created reports on customer complaints and feedback for management review.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Documented all activities related to technical support including processes, updates, changes made.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Resolved escalated customer service issues in a timely manner.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
SonicWichita, Kansas
Skating Carhop
07.2009 - 07.2009
Job overview
- Worked closely with kitchen staff members to ensure efficient order processing times.
- Greeted customers, took orders, and served food items to patrons in a timely manner.
- Provided exceptional customer service by responding to any inquiries or requests from customers quickly and efficiently.
- Prepared drinks according to recipes specified by the restaurant.
- Ensured that all food items were prepared according to company guidelines for quality assurance.
- Assisted with stocking supplies and restocking shelves as needed.
- Communicated effectively with coworkers to ensure smooth operations during peak hours.
- Maintained cleanliness of work area, including floors and counters.
- Operated cash registers accurately to process customer payments.
- Performed daily cleaning duties such as mopping floors, washing dishes, and sanitizing equipment.
- Followed proper sanitation protocols when handling food items.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Reported issues with customers and orders to supervisors.
Burger KingWichita, Kansas
Shift Manager
09.2003 - 09.2006
Job overview
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Trained new employees on company policies, procedures, and job responsibilities.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured compliance with food safety regulations and quality standards.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Resolved conflicts between employees or customers in a professional manner.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Provided coaching and guidance to team members when necessary to improve performance.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between staff members in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
Wichita High School EastWichita, KS
High School Diploma
09-2003
University Overview
Skills
- Customer Service
- Guest Relations
- Detail Oriented
- Inventory Monitoring
- Payment Processing
- Flexible Schedule
- Complaint Handling
- Computer Skills
- Issue Resolution
- Food and Beverage Area Setup
- Reservation Processing
- Basic accounting
- Cash handling experience
- Guest Orientation
- Documentation And Reporting
- Knowledge of local area
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Representative
Holiday Inn Express Hotel
04.2024 - Current
Customer Service Representative
Telenetwork
07.2010 - 12.2011
Skating Carhop
Sonic
07.2009 - 07.2009
Shift Manager
Burger King
09.2003 - 09.2006
Wichita High School East
High School Diploma