Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Krystal Jones

Wichita,KS
Krystal Jones

Overview

21
years of professional experience

Work History

Holiday Inn Express Hotel
Wichita, Kansas

Guest Service Representative
04.2024 - Current

Job overview

  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints in a professional manner while maintaining composure under pressure.
  • Answered incoming calls, took messages, and transferred calls to appropriate personnel.
  • Resolved customer complaints in a timely manner.
  • Updated customer database with new contact information as needed.
  • Provided assistance with general inquiries from guests and employees.
  • Verified visitor identification and contact details.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Verified customer credit to establish payment method for accommodations.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Telenetwork
San Antonio, TX

Customer Service Representative
07.2010 - 12.2011

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Created reports on customer complaints and feedback for management review.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
  • Documented all activities related to technical support including processes, updates, changes made.
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Utilized remote access tools to connect remotely with customers' systems when necessary.
  • Resolved escalated customer service issues in a timely manner.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Sonic
Wichita, Kansas

Skating Carhop
07.2009 - 07.2009

Job overview

  • Worked closely with kitchen staff members to ensure efficient order processing times.
  • Greeted customers, took orders, and served food items to patrons in a timely manner.
  • Provided exceptional customer service by responding to any inquiries or requests from customers quickly and efficiently.
  • Prepared drinks according to recipes specified by the restaurant.
  • Ensured that all food items were prepared according to company guidelines for quality assurance.
  • Assisted with stocking supplies and restocking shelves as needed.
  • Communicated effectively with coworkers to ensure smooth operations during peak hours.
  • Maintained cleanliness of work area, including floors and counters.
  • Operated cash registers accurately to process customer payments.
  • Performed daily cleaning duties such as mopping floors, washing dishes, and sanitizing equipment.
  • Followed proper sanitation protocols when handling food items.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Reported issues with customers and orders to supervisors.

Burger King
Wichita, Kansas

Shift Manager
09.2003 - 09.2006

Job overview

  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Responded quickly and effectively to emergency situations as they arose.
  • Ensured compliance with food safety regulations and quality standards.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Resolved conflicts between employees or customers in a professional manner.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Resolved conflicts between staff members in a professional manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Education

Wichita High School East
Wichita, KS

High School Diploma
09-2003

University Overview

Skills

  • Customer Service
  • Guest Relations
  • Detail Oriented
  • Inventory Monitoring
  • Payment Processing
  • Flexible Schedule
  • Complaint Handling
  • Computer Skills
  • Issue Resolution
  • Food and Beverage Area Setup
  • Reservation Processing
  • Basic accounting
  • Cash handling experience
  • Guest Orientation
  • Documentation And Reporting
  • Knowledge of local area
Availability
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Timeline

Guest Service Representative
Holiday Inn Express Hotel
04.2024 - Current
Customer Service Representative
Telenetwork
07.2010 - 12.2011
Skating Carhop
Sonic
07.2009 - 07.2009
Shift Manager
Burger King
09.2003 - 09.2006
Wichita High School East
High School Diploma

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Krystal Jones