Krystal Kaaa
94-1080 Keahua Loop Waipahu,HI
Summary
Dedicated and hard-working customer service professional with outstanding experience in customer care and executing successful sales. I am seeking a challenging role where I can contribute my skills in strategic planning, time management, and creative problem-solving to achieve business objectives.
Overview
13
13
years of professional experience
Work History
E-Commerce Entrepreneur
Self Employed
02.2013 - Current
- Manage online store operations, including product sourcing, listing creation, and order fulfillment.
- Enhance customer satisfaction by implementing effective customer service strategies.
- Conduct market research to identify profitable products.
- Provide excellent customer service, achieving a seller rating of 99.8% and maintaining positive feedback from buyers.
- Handle inventory management and shipping logistics, ensuring timely delivery and efficient stock control.
Digital Marketing Specialist
Self Employed
03.2023 - 10.2024
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Increased brand visibility by developing and implementing data-driven digital marketing strategies.
- Increased brand awareness with ambassador partnerships and targeted email campaigns.
- Cultivated a strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Created social media content with innovative brand messaging to support new product launches.
Administrative Assistant
C4 Waterman
04.2012 - 10.2012
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Some College - Liberal Arts And Sciences
Honolulu Community College
Honolulu, Hawaii01-2018
Skills
- Customer service
- E-commerce platform management
- Data analytics
- Digital marketing
- Adaptability
- Creative thinking
- Negotiation
- Attention to detail
Timeline
Digital Marketing Specialist
Self Employed
03.2023 - 10.2024
E-Commerce Entrepreneur
Self Employed
02.2013 - Current
Administrative Assistant
C4 Waterman
04.2012 - 10.2012
Some College - Liberal Arts And Sciences
Honolulu Community College
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