Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Kelley

Mental Health Associate
Middleboro,MA

Summary

Focused Mental Health Technician skilled in delivering caring and compassionate support to address addiction and mental health issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. 7+ years history of advocating for clients to obtain resources and enhance support networks. Work well with other staff or individually to keep the running of the milluei.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Mental Health Worker

Pembroke Hospital
Pembroke, MA
08.2019 - Current
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Utilized meditation and visualization to support clients in meeting therapeutic goals.
  • Documented client progress in confidential files.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Observed and monitored client behavior and responses to treatment.
  • Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Server

Montponsett Inn/ 550 Tavern
Halifax, MA
03.2013 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Recovery Specialist

Highpoint Treatment Center
Plymouth, MA
03.2017 - 05.2019
  • Trained new team members on scripts, company services and collection strategies.
  • Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
  • Developed patient care plans and documented progress toward goals.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Facilitated group and individual therapy in outpatient setting.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.

Education

High School Diploma -

Middleboro High School
Middleboro, MA
09.2001 - 06.2005

Associate of Science - Medical Assisting

Bay State College
Boston, MA
12.2005 - 01.2007

Skills

Crisis Intervention

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Timeline

Mental Health Worker

Pembroke Hospital
08.2019 - Current

Recovery Specialist

Highpoint Treatment Center
03.2017 - 05.2019

Server

Montponsett Inn/ 550 Tavern
03.2013 - Current

Associate of Science - Medical Assisting

Bay State College
12.2005 - 01.2007

High School Diploma -

Middleboro High School
09.2001 - 06.2005

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Krystal KelleyMental Health Associate