Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Krystal Kharan

Davenport

Summary

Results-driven professional with extensive experience in management, insurance services, and customer support. Proven ability to lead teams, streamline operations, and deliver exceptional client service in fast-paced environments. Adept at resolving complex issues, improving customer satisfaction, and driving business growth through strategic planning and cross-functional collaboration. Known for strong leadership, problem-solving skills, and a commitment to excellence.

Overview

8
8
years of professional experience

Work History

Leads Manager

Roadway Moving
02.2022 - Current
  • Supervised and coordinated daily operations of the leads department, ensuring timely processing, distribution, and follow-up of incoming leads.
  • Trained, coached, and managed a team of [#] lead specialists, enhancing productivity and maintaining high performance standards.
  • Implemented lead qualification procedures and tracking systems to improve conversion rates and overall lead quality.
  • Collaborated with sales and marketing teams to align lead generation strategies with campaign goals and company objectives.
  • Analyzed performance metrics and prepared reports to identify trends, optimize workflows, and recommend strategic improvements.
  • Resolved escalated issues and maintained high levels of accuracy, compliance, and customer satisfaction.

Office Administrator/Customer Service Representative

State Farm
10.2023 - 12.2024
  • Delivered front-line customer service by handling policy inquiries, billing questions, and claims support for auto, home, and life insurance clients.
  • Processed policy changes, renewals, and new applications with accuracy and attention to detail.
  • Managed daily office operations including scheduling, correspondence, filing, and supply ordering.
  • Maintained client records in agency management systems and ensured compliance with company and state regulations.
  • Coordinated communication between clients and insurance carriers to ensure timely resolution of issues.
  • Supported agents with administrative tasks, sales documentation, and appointment setting.
  • Contributed to a positive customer experience by providing prompt, professional, and knowledgeable assistance.

Office Administrator/Customer Service Representative

Snkrflea
02.2017 - 01.2022
  • Managed daily office operations, including inventory tracking, order processing, and shipping coordination.
  • Maintained accurate records of sneaker and apparel stock levels, pricing, and vendor activity.
  • Responded to customer inquiries via phone, email, and social media, ensuring timely and professional communication.
  • Resolved customer issues related to orders, returns, and product availability to ensure satisfaction and retention.
  • Supported product launches and promotions, coordinating marketing efforts and assisting with social media content.
  • Provided administrative support to team members and helped streamline workflow processes.
  • Worked directly with buyers and resellers to coordinate inventory intake and ensure accurate product listings.
  • Maintained a clean, organized office environment and ensured a smooth, customer-focused operation.

Education

High School Diploma -

Community School For Social Justice
The Bronx, NY
06-2016

Skills

  • Customer service
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Decision-making
  • Detail-oriented
  • Training & Development
  • Time management abilities
  • Training development
  • Client relations
  • Administrative support

Languages

English
Spanish

Timeline

Office Administrator/Customer Service Representative

State Farm
10.2023 - 12.2024

Leads Manager

Roadway Moving
02.2022 - Current

Office Administrator/Customer Service Representative

Snkrflea
02.2017 - 01.2022

High School Diploma -

Community School For Social Justice

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Krystal Kharan