Krystal King
Jacksonville,FL
Summary
Driven and decisive Human Resource Specialist offering two+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
Marriott Hotels and Resorts
Jacksonville , FL
03.2022 - Current
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Created training materials for new hires and provided orientation sessions.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Drafted offer letters and employment contracts according to company guidelines.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
- Recruited and on-boarded 150 full time hospitality and support staff.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Developed incentives to drive employee retention and improve work culture.
Lead Banquet Bartender
Marriott Hotels and Resorts
Jacksonville , FL
02.2021 - Current
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Managed guest complaints in a timely manner; provided solutions or referred them to a manager if further assistance was needed.
- Completed regular bar inventories and daily requisition sheets.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Senior Bartender
Marriott Hotels and Resorts
Jacksonville , FL
02.2021 - 03.2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Assisted in developing promotions such as happy hour specials to increase patron visits during slow times.
- Demonstrated knowledge of wines, beers and cocktails by suggesting pairings and recommending products.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on proper drink preparation techniques and customer service standards.
- Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
Room Service Supervisor
Omini Hotel
Jacksonville , FL
02.2013 - 02.2021
- Provided guests with information about menu items, made suggestions and took orders.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Supervised team of 10 employees in a upscale hotel establishment, maintaining positive and productive atmosphere to enhance employee experience.
Education
Associate of Arts - Psychology
Abraham Baldwin Agricultural College
Tifton, GA05.2006
Skills
- Kronos
- Recruitment
- Microsoft Office Suite Expert
- Recruitment Management
- HRIS Applications Proficient
- ADP Workforce Now
- Background Checks
- Talent Acquisition
- Onboarding and Orientation
Accomplishments
- Recognized as Employee of the Year for Marriott Hotel 2022 for outstanding performance and team contributions.
- Florida Restaurant & Lodging Association Rose Award nominee for outstanding performance and team contributions for full service hotel dining for the Omni Hotel year: 2014, 2015, 2016, 2018.
- Omni Service Champion for exceptional service in In Room Dining year: 2014, 2015, 2017, 2020.
- Recognized as Associate of the Year for 2007 for Applebee's Inc. for outstanding performance and sales.
Timeline
Human Resources Specialist
Marriott Hotels and Resorts
03.2022 - Current
Lead Banquet Bartender
Marriott Hotels and Resorts
02.2021 - Current
Senior Bartender
Marriott Hotels and Resorts
02.2021 - 03.2022
Room Service Supervisor
Omini Hotel
02.2013 - 02.2021
Associate of Arts - Psychology
Abraham Baldwin Agricultural College
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