Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Krystal King

Kansas City,MO

Summary

Successful Customer support rep with ten years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
years of professional experience

Work History

Centrinex

Client Service Representative 4
04.2015 - 01.2025

Job overview

  • Responsible for developing new business by making contact with customer application leads using telephone, email, and fax
  • Evaluates loan applications based on lending company criteria and requirements which could include collecting and approving bank statements and pay stubs, verifying employment, and performing 3-way bank calls
  • Clearly explains terms of customer loan contracts in their entirety
  • Responsible for changing and updating customer information in operating systems
  • Prevents customers from withdrawing their application by making special offers
  • Identifies fraudulent applications using verbal or online confirmation of application information
  • Accepts a minimum number of customer applications per day, based on tenure
  • Averages a minimum number of calls per day, based on tenure
  • Converts a minimum percentage of applications into a funded loan, percentage based on tenure
  • Ensures compliance with all company and departmental policies, procedures, and guidelines
  • Collaborates with New Business team members to effectively reach goals
  • Maintains a clean and organized work station
  • Excellent and professional verbal communication skills, speak with proper grammar, excellent enunciation, and a friendly tone of voice
  • Effective and professional written communication skills
  • Quick and adapt well to new situations and changing work environment
  • Demonstrates initiative and creativity in identifying customer needs ability to overcome objections
  • Has a competitive, yet team oriented, spirit
  • Ability to manage multiple tasks, effectively manages time, and prioritizes work responsibilities appropriately while maintaining attention to detail
  • Proficient in typing and 10-key
  • Proficient in Microsoft Office Applications (Word, Outlook, Excel) and Internet Explorer
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

T-Mobile

Customer Care Sales Representative
06.2008 - 06.2011

Job overview

  • Resolve a variety of customer inquiries such as technical and billing questions for T-Mobile customers across the U.S
  • Empowered to solve problems independently and make decisions that I consider to be in the customer s best interest
  • Also being able to keep up to date with ever-evolving technology and translate information into terms your customers can understand

Farmers Insurance - Spherion

CSA
04.2007 - 06.2008

Job overview

  • Analyzing, clarifying and resolving complex policy and account related questions from internal and external customers
  • Solving problems and communicating with appropriate personnel to obtain information when necessary
  • Responding to customer inquiries through appropriate mediums
  • Maintaining performance level standards as outlined in performance objectives
  • Continuing to build personal skill set by participating in in-house or outside insurance or industry related courses and seminars as deemed necessary to expand product and system knowledge
  • Staying current with relevant product(s)
  • Understanding the organization s overall strategy and modeling Farmers core values
  • Performing other duties as assigned

Education

FL Schlagle High School

High School
01.2003

University Overview

Skills

  • Microsoft Word
  • Outbound calling
  • CRM software
  • Customer support
  • File management
  • Order processing
  • Call center experience
  • Meeting deadlines
  • Microsoft Excel
  • Microsoft Windows
  • Adaptability
  • Apple IOS
  • Billing
  • Microsoft Outlook
  • Customer Service
  • Communication
  • Creativity
  • Customer Demand Planning
  • Linux
  • Finance
  • Sales
  • Financial Management
  • Grammar
  • Web Browsers
  • Problem Solving
  • Microsoft Office
  • Multitasking
  • Operational Systems
  • Purchasing Process
  • Retailing
  • Team Building
  • Typing
  • Friendliness
  • Positive Attitude
  • Attention To Detail
  • Team-working
  • Self Motivation

Accomplishments

Accomplishments
  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Client Service Representative 4
Centrinex
04.2015 - 01.2025
Customer Care Sales Representative
T-Mobile
06.2008 - 06.2011
CSA
Farmers Insurance - Spherion
04.2007 - 06.2008
FL Schlagle High School
High School
Krystal King