Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal King

Etters,PA

Summary

Dynamic professional with a proven track record in relationship building and extensive experience supporting operational leaders in the application of employment law and company policy. Committed to aligning HR strategies with business objectives to drive organizational success. Expertise in fostering collaborative environments that enhance team performance while ensuring compliance with regulatory standards. Eager to leverage skills in a challenging role that promotes growth and operational excellence.

Overview

15
15
years of professional experience

Work History

Director, Operational HR Administration

Hershey Entertainment & Resorts
06.2022 - Current
  • Provide oversight and guidance to HR Manager of Staffing Programs to include all International staffing programs, employee housing vendor relationships and agreements
  • Act as the Operational HR lead for HRIS, Timekeeping and Attendance
  • Increase awareness of Child Labor Law and Company required training compliance among Executive Leadership teams across all properties by providing update reports

Human Resources Business Partner, The Hotel Hershey and MeltSpa

Hershey Entertainment & Resorts
02.2019 - 05.2022
  • Provided HR support for up to 500 Union and 200 Non-Union full-time and part-time employees
  • Built and maintained relationships to establish credibility with operational leadership teams as a subject matter expert and act as liaison between other functional areas of HR
  • Lead operational managers through labor relations to include complaint and grievance processes for collective bargaining unit employees
  • Administer and document the investigation process to resolve employee relations issues through fact finding, analysis and recommending effective solutions
  • Act as a strategic partner for the General Manager and Divisional Executive Committee members to develop and implement initiatives relative to employee engagement and retention

Manager, Human Resources

Hershey Entertainment & Resorts
11.2018 - 01.2019
  • Provided HR support for up to 200 Union and 400 Non-Union full-time and part-time employees of the Hershey Country Club, Hersheypark Camping Resort and Restaurant Group
  • Proactively coached the operational leaders of all levels on managing contractual terms of bargaining agreements, in addition to partnering with operational HR partners to ensure consistent practices
  • Created innovative methods in order to ensure continuous improvement and consistency in all areas of focus, including the hire process, onboarding, retention/recognition, employee relations, and other HR areas

Manager, Human Resources

Hershey Entertainment & Resorts
02.2016 - 11.2018
  • Coached and counseled all management level employees on policies and procedures regarding employee performance, attendance, disciplinary action, HR policies and applicable federal, state and local laws
  • Voiced the operational needs for the Entertainment Complex part-time staffing process in collaboration with Talent Acquisition and Employee Services departments within the HR Team
  • Led operational managers and supervisors through focus meetings to make decisions relative to HR-related functions and ensure consistency among the operating departments
  • Managed the daily operation of the Entertainment Complex Human Resources office, to include supervising up to ten part-time HR Administrative Assistants and seasonal interns

Supervisor, Employee Services

Hershey Entertainment & Resorts
02.2015 - 02.2016
  • Oversaw the onboarding process for all employees, to include scheduling company orientation and administering all applicable pre-employment background checks and drug screening
  • Leading and developing the Employee Services team of two full-time coordinators, one part-time receptionist, three part-time HR call center representatives, and five seasonal interns
  • Managed the daily operation of the HR Call Center and all aspects of data entry for all levels of employees to ensure desired customer service levels were achieved
  • Partnered with IT in overseeing the Document Management system to include updating and implementing processes of transferring all personnel files electronically
  • Prepared necessary audits on daily, weekly and monthly basis to ensure compliance with employment law to include work permits and I9 documentation

Onsite Manager

Berks and Beyond Employment Services
09.2013 - 02.2015
  • Managed and coordinated onsite client relation of 1.0 million sq. ft. distribution facility to include a variety of HR functions such as attendance reporting, employee relations, performance and progressive disciplinary process, document origination, training and development for up to 400 temporary employees
  • Provided payroll functions of site location employees to include processing, reconciliation, distribution of paychecks, and answering questions related to payroll, deductions, and taxes
  • Advised and led a second shift On-Site coordinator with daily responsibilities

Recruiter/Account Manager – Allen Distribution

Berks and Beyond Employment Services
06.2013 - 09.2013
  • Organized and facilitated job fairs and recruiting events
  • Processed new hire applications, government issued documentation, and job placement contracts
  • Sourced, interviewed, recruited, and placed both professional and temporary applicants in appropriate positions

Employee Services Intern

Hershey Entertainment & Resorts
12.2012 - 05.2013

Pharmacy Technician

CVS/Pharmacy
10.2010 - 12.2012

Education

Bachelor of Science - Business Administration with a Concentration in Marketing, Minor: Psychology

Skills

  • Strong decision making and problem resolution
  • Demonstrated pattern of building relationships and leading teams in a fast paced work environment
  • Effective communication and proven leadership abilities

Timeline

Director, Operational HR Administration

Hershey Entertainment & Resorts
06.2022 - Current

Human Resources Business Partner, The Hotel Hershey and MeltSpa

Hershey Entertainment & Resorts
02.2019 - 05.2022

Manager, Human Resources

Hershey Entertainment & Resorts
11.2018 - 01.2019

Manager, Human Resources

Hershey Entertainment & Resorts
02.2016 - 11.2018

Supervisor, Employee Services

Hershey Entertainment & Resorts
02.2015 - 02.2016

Onsite Manager

Berks and Beyond Employment Services
09.2013 - 02.2015

Recruiter/Account Manager – Allen Distribution

Berks and Beyond Employment Services
06.2013 - 09.2013

Employee Services Intern

Hershey Entertainment & Resorts
12.2012 - 05.2013

Pharmacy Technician

CVS/Pharmacy
10.2010 - 12.2012

Bachelor of Science - Business Administration with a Concentration in Marketing, Minor: Psychology

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Krystal King