Krystal Kirby
Geneva
Summary
Dynamic individual with hands-on experience in Campus Dining Services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dining Services Manager
Sodexo Campus Services
04.2025 - Current
- Greeted guests and brought orders to assist front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Led planning, set up and takedown for special events.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Catering Supervisor
Sodexo Campus Services
03.2023 - 04.2025
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Area District Sales Manager
Zoom Tan - Tanning Salon
10.2018 - 10.2021
- Built lasting relationships with clients through outstanding customer service interactions.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Led sales region to increase sales and boost team morale.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Collaborated with clients and distributors to create and promote new products.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
Education
Finger Lakes Community College
Canandaigua, NYSkills
- Sanitation standards
- Food presentation
- Customer service
- Employee scheduling
- Event planning
- Guest relations
- Catering
- Strong leadership
- Food safety
- Staff management
- Complaint handling
Certification
- ServSafe Manager Certified
- AllerTrain U Certified
Timeline
Dining Services Manager
Sodexo Campus Services
04.2025 - Current
Catering Supervisor
Sodexo Campus Services
03.2023 - 04.2025
Area District Sales Manager
Zoom Tan - Tanning Salon
10.2018 - 10.2021
Finger Lakes Community College