Krystal Klein
Birmingham,AL
Summary
Dedicated professional with a background in attending Jefferson State Community College and currently serving in Human Resources. Equipped with extensive experience in customer service, administration, and child support, demonstrating a commitment to fostering positive organizational outcomes. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
HR/Payroll Office Manager
Jefferson State Community College
03.2024 - Current
- Process new hire paperwork and documents.
- Assist new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Provide general secretarial assistance to all HR and Payroll department members, including mailing, copying, filing, answering the telephone, taking messages, and fulfilling needs and direct inquiries concerning HR or Payroll.
- Coordinate with Financial Aid the placement of work-study students and maintain the monthly budget.
- Effectively use BANNER, NEOED and MS Office Suite (Word, Excel, Access, Power Point, etc.) to support the day-to-day duties of each office
Administrative Program Assistant
Glenwood Inc. Allan Cott School for Autism
01.2023 - 12.2023
- Oversaw and assembled cross-departmental reports, emphasizing Utilization Management/Review, to guarantee precision and compliance with organizational standards
- Managed essential contact details for the division, promoting efficient team communication
- Enforced rigorous confidentiality measures, securely handling confidential student files, and adhering to all privacy regulations.
Admissions Clerk
Lawson State Community College
08.2016 - 04.2018
- Optimized the admissions process, improving the applicant experience and resulting in a 10% surge in qualified applicants and a 15% reduction in application processing time
- This contributed to strengthened growth and enrollment rates
- Cultivated collaboration with diverse teams, including financial aid counselors and academic advisors, to provide holistic student support
- Performed systematic monitoring and analysis of admissions data, identifying patterns and recommending improvements to enhance the overall admissions process.
Call Center Team Lead
American Family Care
12.2013 - 07.2016
- Successfully guided a team of customer service representatives by implementing performance enhancement initiatives and optimizing workflows, leading to a 20% reduction in call handling time and a 15% increase in customer satisfaction scores
- Meticulously monitored call center performance metrics, such as call volume, handling time, and customer satisfaction, and consistently proposed improvements to surpass service level objectives
- Conducted regular team meetings and individual sessions to effectively communicate call center objectives, provide constructive feedback, and encourage contributions from team members.
Financial Support Worker-Child Support
State of Alabama Department of Human Resources
10.2005 - 12.2008
- Strategically managed a variety of projects including enforcement of child support orders, providing customer service to clients, and preparing legal documentation for court hearings
- Manually loaded and maintained case management files in compliance with state and federal guidelines as well as the agency's reporting requirements
- Review and determine initial and continuing client eligibility for child support services
Education
Master's Degree - Business Administration
University of Arkansas Grantham
Kansas City, MO04.2015
Bachelor of Science - Human Resource Development
Samford
Birmingham, AL05.2005
Skills
- HRIS
- Strong Telephone Etiquette
- Knowledge of College Procedures
- MS Office Suite
- Human Resources
- Employee Onboarding
- Training and Development
- Confidentiality
Accomplishments
- Member of the Alabama Community College System Human Resource Management Association.
- Spearheaded initiatives that led to a significant improvement in the overall performance metrics of the call center team at AFC, including increased first-call resolution rates and reduced average handling time.
Timeline
HR/Payroll Office Manager
Jefferson State Community College
03.2024 - Current
Administrative Program Assistant
Glenwood Inc. Allan Cott School for Autism
01.2023 - 12.2023
Admissions Clerk
Lawson State Community College
08.2016 - 04.2018
Call Center Team Lead
American Family Care
12.2013 - 07.2016
Financial Support Worker-Child Support
State of Alabama Department of Human Resources
10.2005 - 12.2008
Bachelor of Science - Human Resource Development
Samford
Master's Degree - Business Administration
University of Arkansas Grantham
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