Krystal Klein
Birmingham,AL
Summary
Experienced HR/Payroll Office Manager with a strong background in effectively communicating with individuals at all levels within and outside of an organization. Skilled in using Microsoft Word, Excel, Outlook, and other software to create correspondence, analyze data, and prepare detailed reports. Proven ability to collaborate with multiple departments to develop and execute projects, establish goals, and improve processes, policies, and procedures to enhance organizational efficiency. Experienced in conducting research, analyzing employee contracts, and ensuring compliance and effective policy implementation. Adept at communicating complex information to various stakeholders, including employees, department heads, and appointing authorities.
Overview
19
19
years of professional experience
Work History
HR/Payroll Office Manager
Jefferson State Community College
03.2024 - Current
- Serve as a liaison between HR, payroll, department heads, college leadership, and external stakeholders (e.g., mayors, government agencies, the public).
- Respond to inquiries via email, phone, or in-person meetings to address concerns, clarify policies, and facilitate resolutions.
- Conduct research using databases, internet resources, and other sources to gather information on labor laws, best practices, and relevant benchmarks.
- Draft and revise detailed documentation, including employee contracts, payroll reports, and departmental project updates.
- Review, analyze, and monitor current and upcoming labor contracts to ensure compliance with college and regulatory standards.
- Effectively use BANNER, NEOED and MS Office Suite (Word, Excel, Access, Power Point, etc.) create reports, analyze payroll data, track HR metrics, and maintain organized records.
- Communicate new and updated HR policies, payroll procedures, and labor agreements to employees, department heads, and appointing authorities.
- Serve as a resource for employees to navigate and resolve issues related to HR/payroll policies and practices.
Administrative Program Assistant
Glenwood Inc. Allan Cott School for Autism
01.2023 - 12.2023
- Oversaw and assembled cross-departmental reports, emphasizing Utilization Management/Review, to guarantee precision and compliance with organizational standards
- Addressed inquiries and concerns from parents, staff, and community members, ensuring responses were accurate and aligned with the school’s mission and regulations.
- Drafted and distributed correspondence, newsletters, and memos to internal and external audiences.
- Enforced rigorous confidentiality measures, securely handling confidential student files, and adhering to all privacy regulations.
- Supported the administration in tracking student data, staff schedules, and operational metrics to enhance program effectiveness.
- Collaborated with department heads, educators, and administrative staff to design and implement projects aimed at improving the school’s programs and operations.
- Assisted in planning and coordinating school events, workshops, and training sessions.
- Built and maintained positive relationships with parents, staff, and external agencies to foster a supportive environment for students with autism.
Admissions Clerk
Lawson State Community College
08.2016 - 04.2018
- Optimized the admissions process, improving the applicant experience and resulting in a 10% surge in qualified applicants and a 15% reduction in application processing time
- Served as the primary point of contact for applicants, students, community leaders, and internal staff, providing detailed information on admissions policies, procedures, and processes.
- Maintained detailed records of student applications, communications, and departmental projects to ensure compliance with institutional and regulatory standards.
- Reviewed and analyzed current policies and procedures, providing recommendations for approval, modification, or development of new protocols to align with best practices and institutional needs.
- Ensured that all communications aligned with institutional values and meet legal and ethical standards.
Call Center Manager
American Family Care
12.2013 - 07.2016
- Act as the primary liaison between the call center and external/internal stakeholders, including department heads, applicants, and the general public.
- Meticulously monitored call center performance metrics, such as call volume, handling time, and customer satisfaction, and consistently proposed improvements to surpass service level objectives
- Conducted regular team meetings and individual sessions to effectively communicate call center objectives, provide constructive feedback, and encourage contributions from team members.
- Lead inter-departmental projects to establish clear objectives, timelines, and success metrics aimed at enhancing operational efficiency and customer satisfaction.
- Provided recommendations for approval, adjustments, or modifications of contracts based on data analysis and organizational needs.
- Collaborated with HR and leadership teams to implement compensation strategies that supported recruitment, retention, and employee satisfaction within the call center.
HR Admin Clerk
US Census Bureau Department Of Commerce
04.2009 - 08.2010
- Accurately input and verified employee hours and mileage using standardized processes, ensuring compliance with payroll and reimbursement guidelines.
- Organized and managed filing systems to ensure the confidentiality and accessibility of HR-related documentation.
- Used Microsoft Word, Excel, Outlook, or comparable software to create and maintain detailed records, reports, and documentation for HR activities and projects.
- Created and analyzed reports summarizing payroll data, departmental performance, and procedural compliance to support decision-making processes.
- Supported employee relations efforts by facilitating communication and resolving concerns in a professional manner.
Financial Support Worker-Child Support
State of Alabama Department of Human Resources
10.2005 - 12.2008
- Strategically managed a variety of projects including enforcement of child support orders, providing customer service to clients, and preparing legal documentation for court hearings
- Manually loaded and maintained case management files in compliance with state and federal guidelines as well as the agency's reporting requirements
- Review and determine initial and continuing client eligibility for child support services
Education
Associate of Science - Journalism
Jefferson State Community College
Birmingham, AL12-2024
Master's Degree - Business Administration
University of Arkansas Grantham
04.2015
Bachelor of Science - Human Resource Development
Samford
05.2005
Skills
- HRIS
- Interpersonal Communication
- Technical Proficiency in Software Applications
- Project Coordination and Collaboration
- Research and Analytical Skills
- Employee Onboarding
- Training and Development
- Policy and Labor Contract Analysis
Accomplishments
- Member of the Alabama Community College System Human Resource Management Association.
- Spearheaded initiatives that led to a significant improvement in the overall performance metrics of the call center team at AFC, including increased first-call resolution rates and reduced average handling time.
Timeline
HR/Payroll Office Manager
Jefferson State Community College
03.2024 - Current
Administrative Program Assistant
Glenwood Inc. Allan Cott School for Autism
01.2023 - 12.2023
Admissions Clerk
Lawson State Community College
08.2016 - 04.2018
Call Center Manager
American Family Care
12.2013 - 07.2016
HR Admin Clerk
US Census Bureau Department Of Commerce
04.2009 - 08.2010
Financial Support Worker-Child Support
State of Alabama Department of Human Resources
10.2005 - 12.2008
Master's Degree - Business Administration
University of Arkansas Grantham
Bachelor of Science - Human Resource Development
Samford
Associate of Science - Journalism
Jefferson State Community College
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