Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Knight

Rancho Cordova,CA

Summary

Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.

Overview

1
1
year of professional experience

Work History

Case Manager II

Next Move Homeless Services
Mather, CA
07.2024 - Current
  • Participated in interdisciplinary team meetings to discuss treatment options.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Conducted home visits to assess the safety of living environments for clients.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Monitored client progress through regular follow-up contacts.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Developed individualized care plans with input from clients and their families.
  • Participated in professional development activities related to case management best practices.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Provided crisis intervention support for clients in emergency situations.
  • Provided referrals to appropriate health care providers or other community resources.
  • Organized group activities to provide socialization opportunities for clients.
  • Advised staff members on effective strategies for working with challenging client behaviors.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Responded quickly and effectively to emergency situations as they arose.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Resolved conflicts between employees or customers in a professional manner.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Case Manager I

Next Move Homeless Services
Mather, CA
07.2023 - 04.2024
  • Provided crisis intervention services to clients.
  • Created reports summarizing the outcomes of each case plan.
  • Participated in weekly team meetings to review cases and develop treatment plans.
  • Collaborated with other community agencies to coordinate care for clients.
  • Identified resources available in the community to assist clients with meeting their goals.
  • Provided referrals for additional services when appropriate.
  • Conducted assessments of client needs, strengths, and risk factors.
  • Attended trainings related to best practices in case management.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Prepared patients for self-management and decision-making responsibilities.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
  • Guided clients through transition to independent living within community.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Rio Cazadero Continuation School
Sacramento, CA
08-2003

Skills

  • Records Management
  • Case Planning
  • Staff Management
  • Decision-Making
  • Case Needs Assessment
  • Community Resources
  • Regulatory Compliance
  • Needs Assessment
  • Referral Coordination
  • Staffing
  • Staff Motivation
  • Team Player
  • Leadership

Timeline

Case Manager II

Next Move Homeless Services
07.2024 - Current

Case Manager I

Next Move Homeless Services
07.2023 - 04.2024

High School Diploma -

Rio Cazadero Continuation School

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Krystal Knight