Krystal Ladd
International Extrusion
Waxahachie,TX
16
years of professional experience
Professional in administrative support with strong organizational and multitasking abilities. Proven experience in streamlining office operations and enhancing productivity. Reliable team collaborator focused on achieving tangible results. Adept at managing schedules, handling correspondence, and providing exceptional customer service.
Work History
Accounts Receivable / Office Support Clerk
5 Years 4 Months- As the Accounts Receivable / Office Support Clerk, I run customer account aging reports to determine the status of each account. I reach out to all customers who fall delinquent. I receive customer credit applications to determine if they are eligible for credit terms and how much. I invoice all shipped material. I run all customer credit card payments and deposit all customer checks. I communicate price discrepancies with the customers. I create all credits that all customers are entitled to. I am over releasing all orders for production upon their credit history/limit. I also determine what customers can be released for shipment depending on where their credit stands.
- I am over one of our customer accounts in which I enter all orders in to our Epics system and see to it all production packets are made and sent to the production floor. I follow the production of all that material to see to it that it ships to our customer on time.
- I am also the back up for our Production Control. This consist of creating all order packets, making sure they make it to the correct production department. Receive in all raw material and print labels for it. Sale out all the scrap. Enter all production scrap into Oracle. View all production packets once material is packed and ready to ship, making sure the production departments entered the correct data in Epics.
- Train employees in areas where needed
- Phone: (972) 937-7032
PSR/Insurance Specialist
6 Months- As a PSR/Insurance Specialist, my jog was to verify very patients’ dental insurance and provide the best customer service. I determined if the insurance is active and what the patient is responsible for at the time of their visit. I would have to verify the PCP is correct on their insurance/Medicaid before their appointment date. I checked in, scheduled and took payments for all patients.
- Phone: (903) 791-1110 ext 6
Receptionist
3 Months- As the Receptionist at Collom and Carney, my job was to check patients in, schedule patients, create the doctors work-ups, take payments, answer phones and provide the best customer service.
- Phone: (903) 614-3000
HR/Administrative Assistant
5 Years 7 Months- As the HR/Administrative Assistant of Caraustar of Texarkana Tx and Atlanta Tx, my job included customer billing, call on past due accounts, inventory, month end reports, schedule pick-up times, payroll, accounts payable, as well as assisting employees with insurance policies and/or any questions they may have had regarding their accounts.
- I created daily loads for our drivers. I made sure our drivers were in compliance with DOT laws. I was also assigned to do our Quality Inspections on all products and record data to determine if the product was within the correct specs.
- Phone: (903) 799-5100
Collections
2 Years 6 Months- Responsible to collections of outstanding accounts receivable dollars from existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
- Phone: (870) 772-4581
Education
High School
Graduating class of 2002
Skills
Organization
Proficient in Microsoft excel
Microsoft Word
Oracle
Epics
Outlook
Zimbra
Active listening
Excellent verbal and written communication
Customer focus
Profound in handling pressure and tolerating stress
Very strong initiative
Reliable and punctual
Verbal communication
Filing systems
Data entry proficiency
Document management
Spreadsheet creation
Performance tracking
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Customer communication
Staff training
Billing procedures
Prioritization
Document editing
Document scanning
Administrative support
Data entry and 10-key
Adaptability
Continuous improvement
Record keeping
Quality control
Timeline
Accounts Receivable / Office Support Clerk
International Extrusion
03.2021 - CurrentRead More
PSR/Insurance Specialist
Genesis PrimeCare (Dental Office)
01.2020 - 07.2020Read More
Receptionist
Collom and Carney (OB Department)
10.2019 - 01.2020Read More
HR/Administrative Assistant
Caraustar IPG (Texarkana, Tx & Atlanta, TX)
07.2013 - 02.2019Read More
Collections
Southern Refrigerated Transportation
01.2011 - 07.2013Read More
Waxahachie High
High School
Read More