Krystal Langke
Patterson,NY
Summary
Dedicated hard worker who has experience in customer service, retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
6
6
years of professional experience
Work History
School Bus Monitor
Mary Smith, Transportation Department
11.2023 - Current
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Enhanced student safety by efficiently monitoring and addressing any behavioral issues during bus rides.
- Assisted in training new bus monitors, sharing best practices for maintaining a safe and efficient work environment.
- Developed strong rapport with individual students, creating an atmosphere of trust that facilitated open communication about concerns or challenges related to their transportation experience.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
Food Server
Cathy Hancock Brewster Central School District
03.2023 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Managed cash register accurately, ensuring proper handling of transactions.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Facilitated team-oriented environment, contributing to positive working atmosphere.
FST Financial Service Teller / Contact Call Center
Hudson Valley Credit Union
11.2019 - 03.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Executed wire transfers, stop payments and account transfers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managing over 30 calls each day
RCA Rural Carrier Associate
United States Post Office
12.2018 - 08.2019
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Distributed mail on foot to residences and businesses, delivering to customers per shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Delivered services to customer locations within specific time frames
Education
High School Diploma -
High School of Fashion Industries
255 W24th Street New York NY 1001108.2007
Skills
- Customer Experience
- CPR Certified
- Computer Proficiency
- Communication skills
- Problem solving abilities
- Teamwork and Collaboration
- Strong work ethic
- Creative
- Detailed oriented
- Self leadership
- Flexibility
Timeline
School Bus Monitor
Mary Smith, Transportation Department
11.2023 - Current
Food Server
Cathy Hancock Brewster Central School District
03.2023 - Current
FST Financial Service Teller / Contact Call Center
Hudson Valley Credit Union
11.2019 - 03.2021
RCA Rural Carrier Associate
United States Post Office
12.2018 - 08.2019
High School Diploma -
High School of Fashion Industries
Similar Profiles
Jason HannJason Hann
Driver Supervisor at Smith TransportationDriver Supervisor at Smith Transportation
Austin SmithAustin Smith
HR Manager at Smith Rapid TransportationHR Manager at Smith Rapid Transportation
Taylor FariasTaylor Farias
Remote-Dispacther at Smith TransportationRemote-Dispacther at Smith Transportation