Krystal Laraby
Hamlin,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities.
Overview
12
12
years of professional experience
Work History
Assistant preschool teacher
bclc
2021.03 - 2024.02
- Supervised children during in-classroom activities and on playground
- Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom
- Established positive relationships with students and families
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson
- Developed strong rapport with students, creating an atmosphere of trust that enabled them to seek help when needed, communicated with parents to inform about child's progress and classroom behavior.
CUSTOMER SERVICE REPRESNTATIVE
Kelly Services
2016.02 - 2016.10
- Primary role was to assist doctors in the ordering of contact lenses for their patients while also assisting with any issues the office may have been experiencing
- When not assisting by phone, I was assisting via fax
- Secondarily, I assisted our Account Support team as needed with major accounts.
DEBT COLLECTION SPECIALIST
CONSERVE
2014.04 - 2014.06
- Primary role is to make outbound calls to try to successfully consolidate direct loans that are provided through colleges.
Customer Service REPRESENTATIVE
Kelly Services
2012.08 - 2014.04
- Primary role is to assist laboratories in the ordering of various types on equipment for sample testing and blood analyzers.
Customer Service Team Lead
Sutherland Global Services
2011.09 - 2012.07
- Promoted to Team Lead position to develop and supervise 15-20 customer service representatives, foster an environment in which employees could provide high levels of customer service and are motivated to deliver top performance, and manage a low average handle time but a high customer service experience.
Education
GED -
Monroe 2 - Orleans BOCES Center For Workforce Development
Rochester, NY2010-01
Skills
- Inbound/Outbound Call Management
- Issue and Complaint Resolution
- Call center experience
- Microsoft Office
- Communication and building rapport with clients
- Conflict Resolution
- Time Management
- Effective Communication
- Effective Listening
Timeline
Assistant preschool teacher
bclc
2021.03 - 2024.02
CUSTOMER SERVICE REPRESNTATIVE
Kelly Services
2016.02 - 2016.10
DEBT COLLECTION SPECIALIST
CONSERVE
2014.04 - 2014.06
Customer Service REPRESENTATIVE
Kelly Services
2012.08 - 2014.04
Customer Service Team Lead
Sutherland Global Services
2011.09 - 2012.07
GED -
Monroe 2 - Orleans BOCES Center For Workforce Development