Krystal Larsen
Herriman,UT
Summary
Dynamic sales support professional with proven expertise at SnugZ USA, adept at enhancing order integrity and customer satisfaction. Skilled in sales support coordination and tools, I excel in delivering effective communication and resolving inquiries. My analytical mindset and commitment to quality assurance drive continuous improvement in team performance.
Overview
8
8
years of professional experience
Work History
Sales Support
SnugZ USA
07.2023 - Current
- Provide comprehensive and timely status updates to ensure clear communication process across departments and customers.
- Accurately, enter update, and verify shipping details to maintain order integrity and prevent delivery issues.
- Manage and process shipping method changes, ensuring alignment with customer needs and operational requirements.
- Handle customer inquiries and resolution requests, delivering prompt, effective, and customer-focused support.
- Review customer submitted artwork to ensure combability with product specifications and decorations methods.
QA Analyst
Lexington Law Firm
02.2019 - 06.2023
- Evaluating paralegal's interactions.
- Critical to ensure adherence to all legal process and company policy to ensure the highest possible degree of compliance.
- Entrusted to evaluate our team of evaluators and arrange coaching and trainings as needed to improve quality and performance.
Production Worker
Strategic Staffing
06.2018 - 01.2019
- Building essentials oil kits.
- Properly packaging to ensure shipping is completed successfully.
Customer Service Representative
Black Turtle Services
09.2017 - 05.2018
- Signing people up for insurance and explained the different benefit packages.
- Taking over 70 calls a day.
Education
High School Diploma -
Murray High School
06-2013
Skills
- Field sales support
- Sales support proficiency
- Sales support coordination
- Sales support tools
- Hardworking and dedicated
- Team player
- Quick learner
- Attention to detail
- Punctual and reliable
Timeline
Sales Support
SnugZ USA
07.2023 - Current
QA Analyst
Lexington Law Firm
02.2019 - 06.2023
Production Worker
Strategic Staffing
06.2018 - 01.2019
Customer Service Representative
Black Turtle Services
09.2017 - 05.2018
High School Diploma -
Murray High School