Krystal Larson
Hayden,Co
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Steamboat Orthopedic and Spine
04.2024 - Current
- Collects and enters patient demographic and insurance data into a computer database to establish patient medical records.
- Performed patient scheduling and registration functions to serve as the initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Housekeeping Supervisor
The Grand
08.2023 - 04.2024
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents, and ensuring compliance with OSHA regulations.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Registered Dental Assistant
Dental Care Of San Antonio
09.2018 - 03.2022
- Sanitized trays, instruments, and surfaces for clean dental office settings and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Associate of Science - Premedicine
San Antonio College
San Antonio, TX01.2018
Skills
- Front Desk Operations
- HIPAA Compliance
- Patient Registration
- Professionalism and Ethics
- Medical Terminology
- Patient Scheduling
Proficiency
- Communication
- Teamwork
- Critical Thinking
- Problem-solving
- Organization
- Attention to Detail
- Adaptability
- Time Management
- Research
- Customer Service
- Technology Skills
- Conflict Resolution
- Leadership
- Multitasking
- Cultural Competence
Timeline
Patient Access Specialist
Steamboat Orthopedic and Spine
04.2024 - Current
Housekeeping Supervisor
The Grand
08.2023 - 04.2024
Registered Dental Assistant
Dental Care Of San Antonio
09.2018 - 03.2022
Associate of Science - Premedicine
San Antonio College
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