Krystal L. Castillo Figueroa
Atlantic Beach,FL
Summary
Detail-oriented customer service professional with expertise in identity verification and crisis support. Proven ability to solve problems and think critically in fast-paced environments, complemented by exceptional interpersonal and organizational skills. Bilingual proficiency enhances communication with diverse clientele, aiming to bring these strengths to a dynamic workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Driver
Uber
03.2023 - Current
- Provide safe transportation
- Maintained conversations with clients and excellent service
Shift Leader
Hardees
04.2022 - 03.2023
- Supervised employees, handled inventory, and ensured smooth store operations
Trusted Referee
Alorica
04.2022 - 12.2022
- Verified identity documents through video calls, ensuring compliance with government and private organization regulations
- Maintained professionalism while handling sensitive client information
- Met performance metrics, including call volume, duration, and quality assurance scores
Retail Sales Representative
Woof Gang Bakery and Grooming
10.2021 - 04.2022
- Assisted customers in selecting pet products and scheduled grooming appointments
- Managed store operations, including opening/closing, cash register handling, and inventory maintenance
Independent Contractor
SASR (Set and Service Resources)
10.2020 - 04.2022
- Specialized in planogram execution, merchandising, fixture building, and department reset projects
Customer Service & Cashier
Rincon del Sabor
08.2019 - 10.2020
- Provided bilingual customer service, processed transactions, and maintained cleanliness standards
Key Shift Leader
Dunkin’ Donuts & Baskin Robbins
01.2019 - 05.2019
- Supervised employees, handled inventory, and ensured smooth store operations
Education
Bachelor of Arts - Social Science, Sociology & Psychology, Spanish
Stetson University
DeLand, FL12-2021
Some College (No Degree) - Criminal Justice Studies (Law & Society)
University of Puerto Rico
Carolina, PRSkills
- Bilingual (English & Spanish)
- Customer Service & Communication
- Problem-Solving & Critical Thinking
- Time Management & Multitasking
- Administrative & Organizational Skills
- Schedule and calendar management
Certification
- Certified in Emergency Response & First Aid (EMTF)
- Trained in Crisis Management & Active Shooter Response
- Certified Crisis Counselor Volunteer
Activities
- Military Cadet, National Guard Cadets Corp (NGCC) & Army Operation Cadets Corp (AOCC)
- Member Volunteer, Emergency Management Task Force (EMTF)
- Greek Life: Kappa Alpha Theta Member (since 2019)
- Crisis counselor volunteer at Crisis Text Line
- Children Advocate at Guardian Ad Litem
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Driver
Uber
03.2023 - Current
Shift Leader
Hardees
04.2022 - 03.2023
Trusted Referee
Alorica
04.2022 - 12.2022
Retail Sales Representative
Woof Gang Bakery and Grooming
10.2021 - 04.2022
Independent Contractor
SASR (Set and Service Resources)
10.2020 - 04.2022
Customer Service & Cashier
Rincon del Sabor
08.2019 - 10.2020
Key Shift Leader
Dunkin’ Donuts & Baskin Robbins
01.2019 - 05.2019
Bachelor of Arts - Social Science, Sociology & Psychology, Spanish
Stetson University
Some College (No Degree) - Criminal Justice Studies (Law & Society)
University of Puerto Rico
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