KRYSTAL LEE VELASQUEZ
Bronx
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Overview
15
15
years of professional experience
Work History
Cashier/Sales Associate
Bath & Body Works
Yonkers
09.2023 - Current
- Greeted customers warmly, enhancing their shopping experience through outstanding service
- Guided customers to product selections and shared relevant product information.
- Operated cash registers accurately and efficiently, ensuring smooth processing of sales transactions
Amazon Dispatcher/Manager
Lynx Logistics
Bronx
04.2020 - 06.2022
- Handled emergency and non-emergency calls to ensure timely response and resolution.
- Coordinated and dispatched orders to optimize delivery processes.
- Facilitated timely order dispatch.
- Managed routing of field units and monitored delivery status to maintain service efficiency.
Medical Receptionist
Holsman Physical Therapy & Rehabilitation
Bronx
05.2017 - 12.2018
- Scheduled appointments for new and existing patients, ensuring optimal use of therapist time.
- Updated therapist schedules to optimize appointment availability
- Revised therapist schedules to improve patient flow and minimize wait times.
- Translated for therapist to facilitate discussions with patients about exams and follow-ups.
Medical Receptionist
Pulmonary and Sleep Specialist
Larchmont
11.2011 - 02.2013
- Scheduled appointments for new and existing patients, ensuring optimal flow of clinic operations.
- Coordinated communication between doctors and patients regarding medication, follow-ups, and necessary exams.
- Organized and recorded important documents by scanning and filing them.
- Secured authorization for radiology appointments to facilitate timely patient care.
Education
Certified Phlebotomist - Phlebotomy
ABC Training Center
The Bronx, NY 01.2026 - 02.2026
General Educational Development
Bronx, New YorkStar Career Academy
New York, New YorkSkills
- Patient scheduling
- Communication skills
- Medical terminology
- Time management
- Multi-line telephone skills
- Multitasking and prioritization
- Verbal and written communication
- Appointment scheduling
- Reception desk management
- Customer service
Timeline
Certified Phlebotomist - Phlebotomy
ABC Training Center
01.2026 - 02.2026
Cashier/Sales Associate
Bath & Body Works
09.2023 - Current
Amazon Dispatcher/Manager
Lynx Logistics
04.2020 - 06.2022
Medical Receptionist
Holsman Physical Therapy & Rehabilitation
05.2017 - 12.2018
Medical Receptionist
Pulmonary and Sleep Specialist
11.2011 - 02.2013
General Educational Development
Star Career Academy