Krystal Legg
Pensacola,FL
Summary
Enthusiastic and even-tempered retail and health professional with 8years of experience providing excellent customer service. Highly responsive to customers'/patients needs and always looking to find a solution to all problems at hand. Im a team player who goes the extra mile to ensure my teammates and customers are satisfied. Results-driven professional with a proven track record in managing clinic operations and patient care. Expertise in time management and staff coordination, contributing to improved patient satisfaction and operational efficiency. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Opthalmic Assistant
Medical Center Clinic
Pensacola, Florida
03.2024 - 05.2025
- Assisted in patient intake and documentation processes for eye examinations.
- Prepared examination rooms with necessary equipment and supplies for procedures.
- Conducted preliminary tests, including visual acuity and tonometry measurements.
- Educated patients on proper eye care and post-examination instructions.
- Managed scheduling of patient appointments and follow-up visits efficiently.
- Maintained cleanliness of workspaces and ensured equipment was properly sanitized.
- Handled patient records using electronic health record systems securely.
- Triaged clinical issues to help professionals focus on appointments and maximize time.
- Collaborated with ophthalmologists to provide support during various procedures.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.
- Documented present problems, current medicines and vital stats.
- Communicated effectively with co-workers regarding patient care plans and follow up instructions.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Utilized electronic medical records systems to enter patient data, improving clinic efficiency and record-keeping accuracy.
- Conducted visual field tests to detect abnormalities in peripheral vision.
Office Manager
Trinity Kid's Day Spa
Pensacola, FL
01.2023 - 07.2024
- Collaborated with staff to come up with seamless and efficient processes to ensured that the daily sales goals were met.
- Handled staffing to make sure all business needs are met.
- Made sure inventory was counted daily to anticipate business leverage compared to the previous year.
- Coached and trained my sales associates to perform over and beyond company goals.
- Answered calls, emails, and all mailed memos.
- Trained new employees on customer service and operational procedures.
- Coordinated schedules for staff and appointments with clients.
- Handled customer inquiries and resolved issues effectively.
Certified Nursing Assistant
Olive Branch
Olive Branch
04.2022 - 04.2022
- Provide basic patient care, such as changing bed linens, cleaning and sanitizing patient rooms, and providing skin care.
- Administer medications and treatments as directed by a physician or nurse.
- Assisted patient with everyday task such as dressing, reading, and all hygienic duties.
- Answering patient calls.
- Acted as an advocate for patient, explaining and educating them on medications being administered.
TRA/NURSING
Solaris Healthcare
Pensacola, Florida
11.2015 - 12.2020
- Provide exceptional patient care, monitor patient recuperation, and assist families to support ailing ones and improve recovery.
- Monitoring patient health such as vital signs and overall health condition.
- Answered calls from patients families, doctors, and other staff.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Certified Nursing Assistant -
Olive Branch
Olive Branch04.2022
Certified Ophthalmology Assistant
EYE TECH TRAINING
ONLINE Skills
- Adaptability
- Active Listening
- Time Management
- Customer Service
- Problem Solving
- Decision Making
- Management Skills
- Patient intake
- Time management
- Problem solving
- Team collaboration
- Customer service
- Communication skills
- Attention to detail
- Prescription refills
- OCT scanning
- Electronic health records management
- Patient information documentation
- Appointment scheduling
Certification
- CERTIFIED NUSRING ASSISTANT
- TRA
- NAIL SPECIALIST
- CPR
Timeline
Opthalmic Assistant
Medical Center Clinic
03.2024 - 05.2025
Office Manager
Trinity Kid's Day Spa
01.2023 - 07.2024
Certified Nursing Assistant
Olive Branch
04.2022 - 04.2022
TRA/NURSING
Solaris Healthcare
11.2015 - 12.2020
Certified Nursing Assistant -
Olive Branch
Certified Ophthalmology Assistant
EYE TECH TRAINING
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