Summary
Overview
Work History
Education
Skills
Timeline
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Krystal Levatt

Blakely,GA

Summary

Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs.

Overview

7
7
years of professional experience

Work History

Accounts Payable Assistant

City Of Blakely
03.2022 - Current
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Completed bi-weekly payroll for company employees.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Entered figures using 10-key calculator to compute data quickly.

Utility Clerk

City Of Blakely
03.2021 - Current
  • Prepared and processed service forms to start and stop utility services.
  • Addressed and resolved customer complaints and answered subsequent customer service questions.
  • Completed and updated residential and commercial utility records for numerous district customers.
  • Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
  • Prepared work order requests for new service, outages and maintenance actions.
  • Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
  • Answered phones, faxes and emails regarding official city utility services.
  • Accurately sorted and filed official district correspondence, payment records and invoices.
  • Processed customer billing invoices and payments daily for monthly billing cycle.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Telecommunications Officer

City Of Blakely
09.2016 - Current
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Answered calls from automatic routing system and took basic information from callers.
  • Followed established protocols for professional handling of emergency situations.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.

Education

Accounting

Troy University
Dothan, AL
08.2025

Skills

  • Word Processing
  • Check Processing
  • Microsoft Office
  • Payment Processing
  • Invoice Verification
  • Entry Recording
  • Customer Satisfaction
  • New Hire Training
  • Data Entry and 10-Key
  • Batch Balances and Reports
  • Handling Confidential Materials
  • Sheet Balancing
  • Customer Communication

Timeline

Accounts Payable Assistant

City Of Blakely
03.2022 - Current

Utility Clerk

City Of Blakely
03.2021 - Current

Telecommunications Officer

City Of Blakely
09.2016 - Current

Accounting

Troy University

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Krystal Levatt