Krystal Levingston
Humble
Summary
Detail-oriented and service-driven professional with extensive experience in high-volume client support, documentation processing, data entry, and confidentiality compliance. Skilled in verifying eligibility documents, managing sensitive information, scheduling appointments, and maintaining accurate records. Recognized for strong judgment, empathy, and clear communication. Committed to public service, client satisfaction, and meeting performance standards in regulated environments.
Overview
11
11
years of professional experience
Work History
Client Services Advisor
Louis Vuitton - LVMH
Irving
07.2021 - Current
- Provide high-level customer service to diverse clients in a fast-paced, high-volume environment.
- Accurately document client interactions, and enter detailed information into computer systems.
- Verify client information and process inquiries involving sensitive financial data, while maintaining strict confidentiality standards.
- Schedule follow-ups, manage inbound calls, and resolve client concerns using sound judgment.
- Consistently meet productivity and quality performance metrics.
Administrative Assistant/ Clinic Clerk
Denton Workforce Center
Denton
11.2016 - 07.2021
- Coordinated meetings and schedules for executives and team members.
- Handled incoming correspondence, prioritizing urgent communications effectively, with a 52% success rate.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer Service Representative
Sally Beauty Holdings Inc.
Denton
09.2014 - 10.2016
- Analyzed high-risk transactions and customer activity to identify fraud trends and business impact, with a high success rate.
- Conducted detailed reviews of flagged transactions using multiple data sources.
- Tracked chargeback activity and created performance metrics related to fraud detection.
- Communicated findings clearly through reports and documentation.
Education
Some College (No Degree) - Health And Social Science
University of Houston- Downtown
Houston, TXSkills
Customer Service & Call Center Operations
- Escalated Issue Resolution
- Complaint Analysis & Resolution
- Inbound Call Center Support
Clerical
- Client intake & Eligibility documentation review
- Data Entry & Records Management
- Appointment Scheduling & Phone Support
Systems & Tools
- Microsoft Excel, Word, PowerPoint
- CRM & Case Management Systems
- Customer Interaction Documentation
Professional Strengths
- Analytical & Detail-Oriented
- Strong Written & Verbal Communication
- Confidential Data Handling
Timeline
Client Services Advisor
Louis Vuitton - LVMH
07.2021 - Current
Administrative Assistant/ Clinic Clerk
Denton Workforce Center
11.2016 - 07.2021
Customer Service Representative
Sally Beauty Holdings Inc.
09.2014 - 10.2016
Some College (No Degree) - Health And Social Science
University of Houston- Downtown