KRYSTAL LEWIS
Los Angeles,CA
Summary
Seasoned Financial Counselor with substantial experience in providing financial advice and solutions to clients. Known for strong communication skills, ability to analyze complex financial data, and develop comprehensive financial plans. Consistently demonstrated effectiveness in reducing debt, improving savings, and achieving client's financial goals. With solid problem-solving skills, continue to make significant impact in driving fiscal optimization for diverse clientele. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
1
1
year of professional experience
Work History
Financial Counselor
Centinela Medical Center
Inglewood, CA
02.2024 - Current
- Conducted comprehensive financial assessments with clients to identify their current financial situation and develop appropriate action plans.
- Verified accuracy of procedure codes to ensure proper reimbursement levels.
- Coded insurance plans to prepare for an accurate billing process.
- Faxed face sheets to the appropriate IPA and health plans for notification of admissions.
- Identified CPT/ICD codes for proper authorization, medical groups, and Health Plans..
- Provided clear explanations of billing policies and procedures to both internal and external customers.
- Researched discrepancies between charges and payments received from insurance companies or other sources.
- Processed credit card payments accurately and securely.
- Provide and submit Medicare, Medicaid applications for financial assistants.
- Provided assistance in resolving coding errors that resulted in inaccurate billings.
- Screened patients for eligibility for state, local and federal assistance programs.
- Collaborated with clinical and administrative staff to meet patient needs.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Answered telephones and directed calls to appropriate medical or Adminstrative staff.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Entered client information and files databases for further review and tracking.
- Assisted in the registration process by obtaining patient demographic information and insurance information.
- Verified insurance eligibility prior to patient admission.
- Identify any report delays,denials or issue with insurance process.
- Mananged patient admissions and discharge from hospital to home care, extended care facility or self-care.
Education
High School Diploma -
Chatsworth High School
Chatsworth, CA05-1990
Skills
- Financial advice
- Effective customer communication
- type 45 wpm
- knowledge medical terminology
- payment negotiation
Timeline
Financial Counselor
Centinela Medical Center
02.2024 - Current
High School Diploma -
Chatsworth High School
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