Summary
Overview
Work History
Certification
Assessments
education
skills
Technicall skills
Timeline
Generic

Krystal Leysath

Charlotte,NC

Summary

Versatile and dedicated Customer Service Representative with 8+ years of experience in handling inbound calls, managing customer accounts, resolving inquiries, and providing warm and professional assistance. Proficient in active listening, problem-solving, and adhering to call center scripts.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Spectrum
06.2022 - Current
  • Assisted customers with inquiries through prompt and accurate responses achieving a 95% customer satisfaction rate
  • Managed customer accounts improving overall accuracy and management reducing account discrepancies by 20%
  • Handled billing issues and order inquiries
  • Assisted customers with a warm and professional attitude
  • Managing large amounts of inbound calls from customers, active listening
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Packer

International Paper
08.2021 - 06.2022
  • Packing and unpacking product into display in timely manner
  • Organizing products, unboxing and examining products for cracks broken glass or materials,
  • Keeping area neat and clean
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Completed daily orders with expert picking and packing of shipments.

CSR - Customer Service Representative

Maximus Call Center
12.2019 - 08.2021
  • Taking incoming calls, Experience assessing and meeting the needs of customers, Solving customers problems, Managing large amounts of inbound and in a timely manner, Following call center scripts when handling different topics, Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

Customer Service Representative

iQor
08.2019 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Manufacturing Associate II

Pure Power Technologies Inc
08.2016 - 08.2019
  • Assemble Diesel injectors on Cellular Assembly line, Inspected Finished Injectors for adherence to Customer specifications, Assisted Engineers in developing, building and testing prototypes, Prepared production documents such as FAI, Work instructions, maintained all production records

Certification

driver's license

Assessments

  • Customer Service Skills, Proficient, 11/01/18
  • Customer service, Proficient, 03/01/24
  • Customer focus & orientation, Proficient, 03/01/24
  • Call center customer service, Proficient, 07/01/22

education

Associate of fine Arts in Arts

York Technical College- Rock Hill, Sc

Expected 2026

skills

Phone Etiquette | Product knowledge | Order Processing | Troubleshooting |Cash Handling| Data Entry| Communication | Patience| Empathy |Problem-Solving| Account Management










Technicall skills

Crm Software | Helpdesk Software | Microsoft Office Suite (word, Excel, Outlook)

Timeline

Customer Service Representative

Spectrum
06.2022 - Current

Packer

International Paper
08.2021 - 06.2022

CSR - Customer Service Representative

Maximus Call Center
12.2019 - 08.2021

Customer Service Representative

iQor
08.2019 - 12.2019

Manufacturing Associate II

Pure Power Technologies Inc
08.2016 - 08.2019

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Krystal Leysath