Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystal Smith Lightner

Romulus

Summary

Dynamic retail professional with a proven track record at Lane Bryant, excelling in customer service and team leadership. Skilled in inventory control and fostering a collaborative environment, I enhanced store efficiency and mentored staff, driving improved performance and customer satisfaction. Committed to creating engaging shopping experiences and optimizing store operations.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Lane Bryant
04.2022 - 09.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Team Leader

Meijer
06.2014 - 11.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Education

General Studies

Thurston High School
Redford, MI
06-2002

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory control
  • Retail operations
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing
  • Customer service management
  • Staff supervision
  • Stock management

Timeline

Assistant Store Manager

Lane Bryant
04.2022 - 09.2023

Team Leader

Meijer
06.2014 - 11.2021

General Studies

Thurston High School

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