Krystal Lilienthal
Danvers,il
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Group Leader
Rivian
Normal, IL
07.2021 - 06.2024
- Collaborated with cross-functional teams to develop strategies for achieving business objectives.
- Provided assistance with conflict resolution among team members.
- Managed resources and delegated tasks to ensure timely completion of projects.
- Created detailed plans outlining project procedures and timelines for successful completion.
- Maintained a high level of communication between group members and other departments.
- Assisted with onboarding new employees into the organization's culture, policies, and practices.
- Motivated teams to reach their highest potential by setting achievable goals.
- Conducted regular performance reviews with team members, providing constructive criticism when necessary.
- Facilitated creative problem solving sessions to generate innovative solutions to challenges.
- Implemented process improvements to enhance team efficiency and output quality.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Coordinated with other departments to ensure seamless integration of project components.
- Worked with other group leaders to identify and resolve issues between teams.
- Provided regular feedback to team members on their performance and development areas.
- Led team meetings to discuss project progress and delegate tasks effectively.
- Used daily system logs to document production information, discussing issues with management.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used hand trucks and forklifts to unload, load and transport items.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Endoscopy Technician
Carle Hospital
NORMAL, IL
06.2017 - 06.2021
- Assisted in the training of new staff members on proper operation of endoscopic equipment.
- Calibrated video monitors prior to each procedure as required by departmental policy.
- Conducted regular inventory checks of supplies needed for endoscopic suite operations.
- Assisted physicians with endoscopic procedures such as esophagogastroduodenoscopies, colonoscopies, sigmoidoscopies, enteroscopies and biopsies.
- Communicated effectively with nursing staff concerning patient needs throughout procedure processes.
- Complied with applicable laws, regulations, standards and guidelines relating to the practice of Endoscopy Technician.
- Participated in quality assurance activities related to endoscope reprocessing techniques.
- Ensured that all instruments used during endoscopic procedures were functioning properly before use.
- Maintained endoscopy equipment, including cleaning, sterilizing and troubleshooting.
- Maintained accurate logs documenting maintenance performed on scopes and other equipment used in the Endoscopy Suite.
- Monitored patients during and after procedures to ensure safety and comfort.
- Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and equipment.
- Measured vital statistics and applied monitoring equipment to prepare patients for procedures.
- Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
- Review procedure requirements to select and set up appropriate equipment and supplies.
- Prepared collected specimens for cytological, microbiological and pathological analysis.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Monitored patients' vital signs with use of blood pressure cuffs, pulse oximeters and cardiac monitoring electrodes.
- Cared for patients undergoing endoscopy procedures and transitioned from pre- to post-procedure care.
- Positioned patients using understanding of anatomy and procedures.
Department Manager
Walmart
Blooming, IL
02.2013 - 06.2017
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Ensured compliance with company policies and relevant regulations.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints and issues promptly and professionally.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Meijer
NORMAL, IL
06.2013 - 06.2014
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
TEAM MEMBER
Lowes Home Improvment
Bloomington, IL
02.2010 - 02.2012
- Assisted customers with product selection and ordering process.
- Answered phone calls regarding inquiries about products or services.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Resolved customer issues promptly in a professional manner.
- Greeted customers upon entering the store with friendly demeanor.
- Received, processed, and stocked merchandise in accordance with store policies.
- Collaborated with team members to maximize productivity and efficiency.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Built and maintained working relationships with peers and upper management.
CNA
Luther Oaks, a Lutheran Life Community
Bloomington, IL
12.2008 - 11.2009
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Educated patients on self-care techniques that would help them maintain their independence.
- Documented patient care services by charting in designated areas.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Administered medications under supervision of a licensed nurse.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted residents in preparing for activities and social programs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Department Manager
Farm And Fleet
Bloomington, IL
09.2003 - 12.2008
- Developed promotional campaigns to increase brand recognition in target markets.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Ensured compliance with company policies and relevant regulations.
- Resolved customer complaints and issues promptly and professionally.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Utilized excellent math skills to maintain accurate inventory levels.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Performed opening and closing duties as part of management team and handled cash management.
- Handled shift overstock, restocking and inventory control.
- Balanced workloads to meet targets without overtaxing employees.
- Worked closely with sales associates to complete tasks.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Managed daily operations, ensuring efficient workflow and productivity.
- Led team meetings to communicate targets, share updates, and gather feedback.
Education
High School Diploma -
OLYMPIA HIGH SCHOOL, STANFORD, IL
Stanford, IL05-2005
Skills
- Airway Management
- Cardiopulmonary Resuscitation
- Geriatric Care
- Medical emergencies
- Patient Lifting
- Pediatric Care
- Seizure Management
- Poisoning Response
- Scene Safety
- Burn Treatment
- Fracture Stabilization
- Diabetic Emergencies
- Respiratory Distress
- Spinal Immobilization
- Allergic Reactions
- Stroke Recognition
- Supply Restocking
- Patient Triage
- Vital signs monitoring
- Patient Stabilization
- Patient Transport
- Respiratory assessment
- Direct Patient Care
- Safe Driving
- CPR and First Aid
- Ambulance driving
- Field patient assessments
- Cardiac monitoring
- Reporting and documentation
- Medication Administration
- Basic Life Support
- Patient Assessments
- Patient evaluations
- Scene assessments
- Vital sign assessment
- Critical decision-making skills
- Condition Assessment
- Emergency Diagnostics
- Vehicle Maintenance
- Ambulance Decontamination
- Drug Reaction Intervention
- Drug Inventory Management
- Heart Monitoring
- Medical Equipment Maintenance
- Multi-patient Triage
- Patient Immobilization
- Medical History Recording
- Prehospital Care
- Treatment Documentation
- Dispatcher Communication
- Medical Procedure Prioritization
- Time management abilities
- Certified in CPR/AED
- Written Communication
- CPR/AED
- Analytical Skills
- Injury and Illness Treatment
- Decision-Making
- First aid knowledge
- Emergency Response
- Procedure Implementation
- Vehicle safety
- Workplace Safety
- Environmental Monitoring
- Disaster preparedness
- Incident Investigation
- Risk Management
- Decontamination process and procedures
- Safety Training
- Personal Protective Equipment
- Electrical Safety
- Incident Reporting
- Fire and safety guidance
- Safety documentation and materials
- Hazard Identification
- Accident investigation
- Traffic Management
- Fall protection
- Occupational health
- Risk Assessment
- SOP Development
Affiliations
- I am on a volunteer Fire Department not only as an EMT but serve as the departments Safety Officer and Peer Support Member.
- I volunteer with Special Olympics
- Help coach my kids baseball teams
- Love being outdoors and seeking out new adventures with my kids when I am not at work.
Accomplishments
- Girl Scout Silver and Gold Award the two highest awards a Girl Scout can receive.
- I have received 3 perfect attendance awards from the Fire Department not missing any trainings, along with 2 EMT of the year awards and 2 Life saving Pins.
Certification
- EMT License 2015
- Forklift Certified on and off since 2003 depending on job
- CNA License 2008
References
References available upon request.
Timeline
Group Leader
Rivian
07.2021 - 06.2024
Endoscopy Technician
Carle Hospital
06.2017 - 06.2021
Cashier
Meijer
06.2013 - 06.2014
Department Manager
Walmart
02.2013 - 06.2017
TEAM MEMBER
Lowes Home Improvment
02.2010 - 02.2012
CNA
Luther Oaks, a Lutheran Life Community
12.2008 - 11.2009
Department Manager
Farm And Fleet
09.2003 - 12.2008
High School Diploma -
OLYMPIA HIGH SCHOOL, STANFORD, IL
- EMT License 2015
- Forklift Certified on and off since 2003 depending on job
- CNA License 2008
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