KRYSTAL LOPEZ
Chula Vista,CA
Summary
Results-driven Account Coordinator with a strong history of delivering exceptional customer service and comprehensive administrative support. Renowned for high organization and attention to detail, coupled with a commitment to accuracy and efficiency in all tasks. Proven ability to manage multiple projects simultaneously, ensuring timely and precise outcomes that exceed client expectations. Recognized for enhancing client satisfaction and operational efficiency through innovative problem-solving and meticulous execution.
Overview
13
13
years of professional experience
Work History
Company Accounts Coordinator
Sharp Rees-Stealy
06.2022 - Current
- Coordinate with departments to streamline financial processes, reducing errors and delays.
- Efficiently manage company accounts, ensuring accuracy and timely reporting to support financial objectives and operational efficiency.
- Coordinated cross-departmental efforts to meet client needs, fostering collaborative environment and holistic service approach.
- Managed contract renewals, contributing to consistent client base and steady revenue flow.
- Streamlined billing processes, resulting in timely invoicing and improved cash flow.
Patient Service Representative
Sharp Rees-Stealy Medical Group
12.2021 - 06.2022
- Assist patients with check-in and payment, ensuring accuracy and efficiency.
- Review and correct claim errors, reducing processing delays.
- Identify patient issues and refer to specialists, enhancing care coordination.
- Collaborate with medical staff to improve referral accuracy.
- Ensure HIPAA compliance by meticulously following document protocols.
Retention Specialist
Zovio
10.2020 - 05.2021
- Developed customer retention strategies, achieving measurable improvements in student engagement.
- Conducted daily sales calls, driving business growth through new and existing student outreach.
- Applied problem-solving skills to implement strategies, resulting in immediate positive outcomes.
- Partnered with cross-functional teams to refine customer service protocols, enhancing client satisfaction.
- Maintained accurate records of student interactions, ensuring data integrity and informed decision-making.
Enrollment Counselor
Zovio
04.2016 - 10.2020
- Guided students through application and admissions processes, ensuring timely and accurate submissions.
- Consistently met or exceeded enrollment and retention targets, contributing to institutional growth.
- Maintained comprehensive physical and electronic student records for efficient information retrieval.
- Engaged with applicants through multiple communication channels to enhance enrollment experience.
- Provided detailed information on educational and career planning, university resources, and academic programs.
Retail Sales Assistant Manager
T-Mobile
10.2012 - 04.2016
- Submitted detailed reports to senior management, aiding strategic business decisions.
- Achieved sales goals and improved customer service, significantly boosting earnings.
- Enhanced merchandising and promotional strategies, driving customer engagement and sales.
- Recruited and retained top talent, conducting timely performance evaluations and rewarding excellence.
- Boosted store sales by 25% through innovative merchandising strategies and customer engagement initiatives.
Education
Bachelor of Arts - Health Administration
University of Arizona-Global Campus
Tucson, AZSkills
- Operational efficiency
- Client retention initiatives
- Effective problem resolution
- Compliance with HIPAA standards
Websites
LANGUAGES
Spanish
Timeline
Company Accounts Coordinator
Sharp Rees-Stealy
06.2022 - Current
Patient Service Representative
Sharp Rees-Stealy Medical Group
12.2021 - 06.2022
Retention Specialist
Zovio
10.2020 - 05.2021
Enrollment Counselor
Zovio
04.2016 - 10.2020
Retail Sales Assistant Manager
T-Mobile
10.2012 - 04.2016
Bachelor of Arts - Health Administration
University of Arizona-Global Campus
LINKS
LinkedIn